Preston, all three of the devices I use are Kindle Fire with Silk browser. I just recently started having this problem, was fine before. Buttons on every page worked and the search bar also worked. The banner at the top of the home page that usually has what sale code is for the day is missing. Tha...

We are truly sorry to hear that another customer's order has been shipped out to you in error. There should be a prepaid return label on the invoice inside the package that you can use to ship the order back to us so that we can get it shipped on to the correct customer. Please contact us at 1-877-8...

Thank you for your feedback, and we are truly sorry to hear about the multitude of issues you are experiencing with your jewelry. We have reached out to you privately to get some more information from you so that we can review your account and assist you.

We are truly sorry to hear that you are not completely satisfied with your purchase. A prepaid return label is included with your invoice that you can use to send items back to Shop LC for refund. Simply package the items with the return form, tape the label to the outside of the package - making su...

This topic is being locked. It is already being addressed in https://community.shoplc.com/viewtopic.php?f=4&t=101

Repicks occur when the warehouse is unable to find the item(s) the first time they go to fill the order. If an item initially cannot be located, more time is given to search deeper for the item to see if it has been stored in incorrect location or may not have made it back to its location yet. Our O...

Gemstone treatments are listed at https://www.shoplc.com/education/gemsto ... ments-list

Chrysocolla is a natural stone that is usually impregnated to improve appearance and stability. AAA Chrysocolla undergoes stabilization to increase its durability.

Just got on the site again yesterday, and today I find out I have to pay TAX on what ever things i buy! crummy. Thank you for your feedback. We do apologize, however due to new Federal regulations that went into effect on May 1st, we are now required to collect tax for most states. Shop LC does not...

A handy guide for cleaning jewelry is available in our Education Center at the following link: https://www.shoplc.com/education/jewelry-cleaning

Thank you, we will have someone reach out to you via phone to assist you with these invoices.