Search found 637 matches

by Moderator_Preston
2 hours ago
Forum: Customer Service
Topic: USPS says delivered but it's not
Replies: 9
Views: 216

Re: USPS says delivered but it's not

Good afternoon, Thank you all for your feedback regarding this policy. I have brought this up directly to our manager so they can take it into consideration for any potential policy changes. Unfortunately, at this time, we are not offering refunds or replacements for orders that are scanned as deliv...
by Moderator_Preston
1 day ago
Forum: General Conversation
Topic: fast buy doubles order
Replies: 4
Views: 76

Re: fast buy doubles order

Used fast buy on my phone and order didn't receive confirmation number so ordered again got confirmation number happened on two orders next day in auction history I found that each item had been ordered twice called customer service explained to them said no problem they would cancell the ones I di...
by Moderator_Preston
1 day ago
Forum: Clearance
Topic: Budget pay problems anyone ?
Replies: 9
Views: 1233

Re: Budget pay problems anyone ?

I have been charged for the same item twice. I ordered one item and was sent one item. However; I was charged for same item on the statement twice three minutes apart. That is stupid. I called immediately and was told I was sent same two items. I told customer service I just opened the packged, and...
by Moderator_Preston
3 days ago
Forum: General Conversation
Topic: To any moderator: Galatea items
Replies: 14
Views: 299

Re: To any moderator: Galatea items

Boston Irish wrote:
3 days ago
Preston could you please check to see why my order from Sept 22 has not been shipped yet xxxxxxxx thank you.
Good afternoon,

Please email me at preston.weaver@shoplc.com. Unfortunately, order numbers cannot be shared on the forum.
by Moderator_Preston
4 days ago
Forum: General Conversation
Topic: Friday (9/25) Coffee ☕☕☕
Replies: 14
Views: 212

Re: Friday (9/25) Coffee ☕☕☕

@Moderator_Preston I keep getting a BAD GATEWAY 504 message and it kicks me out ??? Have already cleared cache and cookies. Am logging off website for now -Gypsy Good afternoon, Thank you so much for letting us know. I have reported it to our web team, and I get any update on this I will be sure to...
by Moderator_Preston
4 days ago
Forum: General Conversation
Topic: To any moderator: Galatea items
Replies: 14
Views: 299

Re: To any moderator: Galatea items

Why does this line of pearls disappear from inventory after the show is over? Please don’t ask me to call customer service or personal shopper. They won’t know. Every time it’s on I’m broke. When I have the money there isn’t anything on the website! Even on the program guide for the show! I really ...
by Moderator_Preston
4 days ago
Forum: General Conversation
Topic: Cancelled items
Replies: 4
Views: 107

Re: Cancelled items

I recently ordered 2 cosmetic bags, soft robe like etc.. I’ve been gone a few days, but looked at my order history and someone had cancelled them! Not me.. sometimes I’ve had them completely take stuff out of my wish list, like I never put it in.. Tonight I looked at the invoice I just got with 8 i...
by Moderator_Preston
4 days ago
Forum: $1 Online Auctions
Topic: Some bidders!
Replies: 24
Views: 407

Re: Some bidders!

Boston Irish wrote:
6 days ago
Someone is bidding on purses with name Has To Be Stupid! Wow can this🍀
Good morning,

Thank you so much for sharing this. I have reported this to our online auctions team.
by Moderator_Preston
4 days ago
Forum: Customer Service
Topic: Paypal/Paypal Credit
Replies: 8
Views: 288

Re: Paypal/Paypal Credit

Harlequin wrote:
6 days ago
M. Preston, do you know why? T. Y.
Good morning,

Thank you so much for asking. It is because we are unable to save your PayPal information, and we would be able to charge for the remaining BudgetPay installments past the first one. I hope this helps!
by Moderator_Preston
6 days ago
Forum: Customer Service
Topic: Paypal/Paypal Credit
Replies: 8
Views: 288

Re: Paypal/Paypal Credit

Good afternoon,

Our web team just informed us that if you are using BudgetPay, it will not allow you to purchase via PayPal. I apologize if this causes any inconvenience for anyone.