Boston Irish, I hope everything works out for you too. Seems as though you were having a number of issues! I believe you will eventually get your refund or exchange, but you have to stay on top of it, so that you can be sure everything is done right. Management is wonderful for ShopLC, especially Da...

I do too.ShopLC Management was very understanding about my situation and also kind. My problem was with once I received permission to return the (unused) item I couldn’t get the issue resolved by the shipping department. This item was very expensive, and I had no idea that my Mother wouldn't use it ...

I just received an update from ShopLC that read a refund had been processed. Everyone please cross your fingers for me that the item actually is processed. I will update again once my credit card has been posted the return! Thank you for all the kind wishes.

Why am I not surprised? They need to revamp their entire shipping department!!!!

Omg! A post that absolutely nails it! How many times has this happened to all ShopLC Shoppers? Oh SNAP

Thank you Amy, and yes it was VERY expensive. If I would have any idea it would be such an issue, I would have never purchased it!!! We didn't open and check it until Christmas time and that was my first mistake. The item wasn't used and returned exactly as we received it. My second mistake was not ...

I'm so sorry for your frustration, I am going through similair issues with a return. I am so disappointed in ShopLC. It used to be a great place to shop, but when I call in and spend many many hours trying to get an honest return, and receive nothing but frustration and the run around, I need to loo...

I'm going through the same exact thing with a very expenisive infrared Item I returned. ShopLC authorized a return but the shipping department has sent it back to me twice. I feel like I am in the twilight zone, and can not get this issue resolved. Some of the customer service representatives are un...

I'm sorry for you. I'm going through a similair struggle trying to get a refund processed. In my case, I have sent the item back twice only to have it returned to me, even though Ihad prior authorization to return! I just learned it was returned to me again! The process of returns is definitely brok...

You are most kind. Thank you.