Search found 776 matches
- 1 year ago
- Forum: General Conversation
- Topic: I Noticed DHL Delivering Again!
- Replies: 23
- Views: 7160
Re: I Noticed DHL Delivering Again!
Thanks for the feedback. Happy to announce we are using a different service from DHL called DHL Max which is different than what we were using before.
- 2 years ago
- Forum: General Conversation
- Topic: Customer Service Positive
- Replies: 8
- Views: 4781
Re: Customer Service Positive
Glad to hear about some good experiences thanks you very much for sharing! I will be sure to give Danyelle some kudos (we do have 2 of us
she is a retention specialist and I Danielle the Director of Customer Service).
![Smile :)](./images/smilies/icon_e_smile.gif)
- 2 years ago
- Forum: General Conversation
- Topic: Review ???
- Replies: 17
- Views: 11256
Re: Review ???
I do not doubt that CS told you that. I called once because I had received a set of 3 pair of earrings and none had backs. I was told “that’s how we roll, return them if unhappy”. Exact words. No offer to send earring backs, no offer for a couple dollars back to purchase earring backs. Just curious...
- 2 years ago
- Forum: General Conversation
- Topic: Review ???
- Replies: 17
- Views: 11256
Re: Review ???
Alex at Shoplc I did call customer service he said so what return if you dont like it..... It still selling as Carved Bone pendant. I have several Bali pieces and I do believe its real hope that helps I think its important that WE the customer's can have faith that what we are buying is what is rep...
- 2 years ago
- Forum: General Conversation
- Topic: Review ???
- Replies: 17
- Views: 11256
Re: Review ???
I do not doubt that CS told you that. I called once because I had received a set of 3 pair of earrings and none had backs. I was told “that’s how we roll, return them if unhappy”. Exact words. No offer to send earring backs, no offer for a couple dollars back to purchase earring backs. Just curious...
- 2 years ago
- Forum: General Conversation
- Topic: Looks like we buyers have been fibbed to!!
- Replies: 15
- Views: 8022
Re: Looks like we buyers have been fibbed to!!
Hello I wanted to provide some clarity. We currently do still authorization to clear remaining inventory but without using the swarovski name. So to make it clear there was no duplicity involved. We appreciate the feedback and I'm happy to share it with the sales team. Thank you.
- 2 years ago
- Forum: General Conversation
- Topic: Review ???
- Replies: 17
- Views: 11256
Re: Review ???
Alex at Shoplc I did call customer service he said so what return if you dont like it..... It still selling as Carved Bone pendant. I have several Bali pieces and I do believe its real hope that helps I think its important that WE the customer's can have faith that what we are buying is what is rep...
- 2 years ago
- Forum: General Conversation
- Topic: What going on?
- Replies: 4
- Views: 3846
Re: What going on?
Hello I ordered a TLV which hasnt been recieved by me..Today item is several dollars cheaper. Whats the deal??? Also had several pieces that had free shipping on it and I paid shipping on these items, Also ordered a kaftan received wrong on call Customer service I paid full price plus shipping on k...
- 2 years ago
- Forum: General Conversation
- Topic: Review ???
- Replies: 17
- Views: 11256
Re: Review ???
We of course will review the situation but wanted to provide clarity. If an item states it's XYZ then that is what it is. Have mistakes happened? Yes. But I can tell you they are never intentional and we correct it when we find it. However we are personally appreciative of the feedback and Alex is r...
- 2 years ago
- Forum: General Conversation
- Topic: Review ???
- Replies: 17
- Views: 11256
Re: Review ???
I would contact customer service and the BBB in Austin,TX if you feel the material is not as stated. This could be considered a fraudulent or misleading act if they are knowingly misrepresenting. If customer service is made aware, they can test the material and/or educate the host that misled. Good...