Thanks for the feedback. Happy to announce we are using a different service from DHL called DHL Max which is different than what we were using before.

Glad to hear about some good experiences thanks you very much for sharing! I will be sure to give Danyelle some kudos (we do have 2 of us she is a retention specialist and I Danielle the Director of Customer Service).

I do not doubt that CS told you that. I called once because I had received a set of 3 pair of earrings and none had backs. I was told “that’s how we roll, return them if unhappy”. Exact words. No offer to send earring backs, no offer for a couple dollars back to purchase earring backs. Just curious...

Alex at Shoplc I did call customer service he said so what return if you dont like it..... It still selling as Carved Bone pendant. I have several Bali pieces and I do believe its real hope that helps I think its important that WE the customer's can have faith that what we are buying is what is rep...

I do not doubt that CS told you that. I called once because I had received a set of 3 pair of earrings and none had backs. I was told “that’s how we roll, return them if unhappy”. Exact words. No offer to send earring backs, no offer for a couple dollars back to purchase earring backs. Just curious...

Hello I wanted to provide some clarity. We currently do still authorization to clear remaining inventory but without using the swarovski name. So to make it clear there was no duplicity involved. We appreciate the feedback and I'm happy to share it with the sales team. Thank you.

Alex at Shoplc I did call customer service he said so what return if you dont like it..... It still selling as Carved Bone pendant. I have several Bali pieces and I do believe its real hope that helps I think its important that WE the customer's can have faith that what we are buying is what is rep...

Hello I ordered a TLV which hasnt been recieved by me..Today item is several dollars cheaper. Whats the deal??? Also had several pieces that had free shipping on it and I paid shipping on these items, Also ordered a kaftan received wrong on call Customer service I paid full price plus shipping on k...

We of course will review the situation but wanted to provide clarity. If an item states it's XYZ then that is what it is. Have mistakes happened? Yes. But I can tell you they are never intentional and we correct it when we find it. However we are personally appreciative of the feedback and Alex is r...

I would contact customer service and the BBB in Austin,TX if you feel the material is not as stated. This could be considered a fraudulent or misleading act if they are knowingly misrepresenting. If customer service is made aware, they can test the material and/or educate the host that misled. Good...