Search found 298 matches

by shopLC_alex
21 minutes ago
Forum: Customer Service
Topic: CUSTOMER SERVICE WILL NOT REFUND MY MONEY
Replies: 4
Views: 93

Re: CUSTOMER SERVICE WILL NOT REFUND MY MONEY

Good morning, Sorry for the inconvenience. I know sometimes our frontline agents can have a tendency to over enforce our policies. I've gone ahead and refunded the order and canceled its future Budget Pay payments. While the size 6 is currently out of stock, we do have a size 7 still available if yo...
by shopLC_alex
1 day ago
Forum: General Conversation
Topic: PERFUMES
Replies: 23
Views: 365

Re: PERFUMES

Good morning,

I apologize if I was unclear at some point. Damaged or defective merchandise is of course returnable at anytime. Not sure how you received a package in such disarray but please return the item so that we may issue a replacement or refund as soon as possible
by shopLC_alex
1 day ago
Forum: General Conversation
Topic: PERFUMES
Replies: 23
Views: 365

Re: PERFUMES

Good afternoon, Thank you for asking, Perfumes are considered beauty products and are not returnable. As stated at https://www.shoplc.com/returns which reads: "Hygiene products with a safety seal or that come in contact with the body cannot be returned. No hygiene products can be returned if the pac...
by shopLC_alex
1 day ago
Forum: Customer Service
Topic: Help with my refund??!!??
Replies: 2
Views: 113

Re: Help with my refund??!!??

I returned a ring I asked for another one sent back to me but instead next thing I know I'm getting an email informing me they are refunding my $ back... Okay fine but instead of a refund of 98$ I get a refund of $40 ..I keep trying to get help with this issue but they keep telling me they sent the...
by shopLC_alex
2 days ago
Forum: General Conversation
Topic: BUYER BEWARE!!!
Replies: 9
Views: 420

Re: BUYER BEWARE!!!

Good morning,

We're sorry to hear this, this is definitely not to type of service we intend to deliver. Please contact us at 877-899-0078 or email us at customerservice@shoplc.com so that we may resolve this issue as soon as possible.
by shopLC_alex
3 days ago
Forum: General Conversation
Topic: INVOICE NUMBER
Replies: 17
Views: 559

Re: INVOICE NUMBER

Good morning, The "RE" in an invoice number stands for REpick. This refers to items that were not available in the initial picking of merchandise on your invoice. These items could simply have not been in their intended location in the warehouse or may not have passed quality control for any number...
by shopLC_alex
6 days ago
Forum: General Conversation
Topic: INVOICE NUMBER
Replies: 17
Views: 559

Re: INVOICE NUMBER

Alex had all my items in rising auction cart remove what's going on very upset. I'm sorry to hear that, recently (as of Midnight 06/09/21) the expiration times for bids was reduced from 48 to 24 hours. Customers were notified via email. It is now listed at https://www.shoplc.com/help-auction and st...
by shopLC_alex
1 week ago
Forum: General Conversation
Topic: INVOICE NUMBER
Replies: 17
Views: 559

Re: INVOICE NUMBER

Good morning, The "RE" in an invoice number stands for REpick. This refers to items that were not available in the initial picking of merchandise on your invoice. These items could simply have not been in their intended location in the warehouse or may not have passed quality control for any number ...
by shopLC_alex
1 week ago
Forum: Your Purchase Feeds
Topic: No love lost
Replies: 6
Views: 288

Re: No love lost

Good morning, We apologize for any inconvenience this has caused. Please reach out to us at 877-899-0078 to speak with a live agent so this issue may be resolved. You may also email your issue to customerservice@shoplc.com for a quick resolution. We appreciate your business and want to make sure we ...
by shopLC_alex
3 weeks ago
Forum: $1 Online Auctions
Topic: Shipping time...
Replies: 14
Views: 712

Re: Shipping time...

Good afternoon, We're sorry your order is taking so long to arrive. Packages can take up 72 hours to leave the warehouse (usually in 12 hours or less) and 5-7 business days to arrive with standard shipping. If you notice any inconsistencies in tracking or it just seems like it's taking longer than n...