Search found 351 matches

by shopLC_alex
1 month ago
Forum: Customer Service
Topic: HELP! INCORRECT/INAPPROPRIATE CHARGE & NO RESOLUTION AFTER NUMEROUS ATTEMPTS TO OBTAIN A REFUND
Replies: 4
Views: 1114

Re: HELP! INCORRECT/INAPPROPRIATE CHARGE & NO RESOLUTION AFTER NUMEROUS ATTEMPTS TO OBTAIN A REFUND

DEAR CUSTOMER SERVICE - PLEASE INSTRUCT ME WHO TO SPEAK WITH, OR WRITE - TO RESOLVE THE ISSUE OF AN INAPPROPRIATE CHARGE. (CHARGED FOR AN ITEM I DID NOT PURCHASE.) I HAVE CALLED SHOP LC CUSTOMER SERVICE ON 4 SEPARATE OCCASIONS. I'VE BEEN TOLD A SUPERVISOR WILL LOOK INTO THE MATTER AND EACH TIME (IT...
by shopLC_alex
3 months ago
Forum: $1 Online Auctions
Topic: Somehow bid ends up on wrong item
Replies: 14
Views: 1867

Re: Somehow bid ends up on wrong item

Good afternoon,

Sorry for the inconvenience. Could we please have the item numbers for this incident so that we may report the issue properly?
by shopLC_alex
3 months ago
Forum: Customer Service
Topic: Help
Replies: 10
Views: 1620

Re: Help

@Moderator_Alex Would you help me with an order? I received what was supposed to be a AAAA Vivid tanzanite that looks like a very poor grade Amethyst. It looks nothing like the stone presented during the show It was a lot of money for me and I need your help - Good afternoon, Sorry this item wasn't...
by shopLC_alex
3 months ago
Forum: Customer Service
Topic: Price Adjustment?
Replies: 5
Views: 630

Re: Price Adjustment?

Good morning, While I was able to locate and refund the dollar difference on Order No. 2099880841 I was unable to find any price drops for item 6830288 in order BC5M2104081194. Could you please let us know how much the price drop was and where you saw it? Screenshots would be helpful. You can also e...
by shopLC_alex
3 months ago
Forum: General Conversation
Topic: Coupon codes?
Replies: 8
Views: 1207

Re: Coupon codes?

Good morning, All valid coupons should be working on items they apply to. Please let us which coupons you are attempting to apply to which items/orders and we can investigate the issue further. Emailing customerservice@shoplc.com will probably have the fastest response time today since we're fully s...
by shopLC_alex
4 months ago
Forum: Customer Service
Topic: Lower Price For Same Item Purchased Less Than 30 days Ago
Replies: 4
Views: 487

Re: Lower Price For Same Item Purchased Less Than 30 days Ago

Will ShopLC give a credit for items purchased less than 30 days ago if price drops? Trying to decide if I should return my item and repurchase at lower price...? Thank you for your patience, a refund of $20 has been refunded to your method of payment and should appear in 2-3 business days. let us k...
by shopLC_alex
4 months ago
Forum: General Conversation
Topic: I wonder if Amit would read an Email from me??
Replies: 19
Views: 1721

Re: I wonder if Amit would read an Email from me??

Alrighty guys and gals, This one's getting a little rowdy, so unfortunately I'll have to lock it down. To answer the original question, Yes. Amit does read all physical mail addressed to him. While most customer service emails (stones falling out, lost packages, ect) are attempted to be resolved bef...
by shopLC_alex
4 months ago
Forum: Customer Service
Topic: Lower Price For Same Item Purchased Less Than 30 days Ago
Replies: 4
Views: 487

Re: Lower Price For Same Item Purchased Less Than 30 days Ago

Good morning,

Yes we will. You can post the item number here and I'll take care of it ASAP.
by shopLC_alex
4 months ago
Forum: Live TV
Topic: Quality Control please wake up.
Replies: 12
Views: 1454

Re: Quality Control please wake up.

I agree, quality control could be better. I recently ordered a sterling silver Montana crystal tennis bracelet (order# 2060933270); the bracelet arrived with a loose stone in the plastic bag, it is a shame because the bracelet is out of stock now and there's no way to get a replacement since they a...
by shopLC_alex
4 months ago
Forum: Live TV
Topic: Quality Control please wake up.
Replies: 12
Views: 1454

Re: Quality Control please wake up.

Good evening,

Sorry for the late reply, I've sent this information to our quality control team and emailed you with a resolution that we hope will suffice. Thank you for your feedback, please let us know if there is anything else we may be able to help.