Search found 300 matches

by shopLC_alex
3 hours ago
Forum: Customer Service
Topic: Management team....
Replies: 3
Views: 95

Re: Management team....

Good morning, Yes ma'am the forum is read everyday, and we send every issue that cannot be immediately resolved by a Moderator to the appropriate supervisor. Although depending on the volume of posts at any given time it is possible for some things to get overlooked, so feel free to tag us at anytim...
by shopLC_alex
1 day ago
Forum: General Conversation
Topic: Clarification on cancellations of orders
Replies: 7
Views: 202

Re: Clarification on cancellations of orders

DANIELLE I HAVE BEEN TRYING TO GET MY NECLACE BOXES THE DEEP ONES 8Of THEM SINCE LAST OCT IS THIS A PEOPLE PROBLEM OR A WAREHOUSE PROBLEM COULD YOU PLEASE SEE WHAT YOU CAN DO TO HELP ME NOT CONNER NOT ALEX NOT ANYONE ALL PROMICES NO ACTIO. THANK YOU. I DON'T EMALE THIS SHOULD BE LISTRD ON MY NOTES ...
by shopLC_alex
1 week ago
Forum: Customer Service
Topic: CUSTOMER SERVICE WILL NOT REFUND MY MONEY
Replies: 9
Views: 353

Re: CUSTOMER SERVICE WILL NOT REFUND MY MONEY

Good morning, Sorry for the inconvenience. I know sometimes our frontline agents can have a tendency to over enforce our policies. I've gone ahead and refunded the order and canceled its future Budget Pay payments. While the size 6 is currently out of stock, we do have a size 7 still available if yo...
by shopLC_alex
1 week ago
Forum: General Conversation
Topic: PERFUMES
Replies: 23
Views: 844

Re: PERFUMES

Good morning,

I apologize if I was unclear at some point. Damaged or defective merchandise is of course returnable at anytime. Not sure how you received a package in such disarray but please return the item so that we may issue a replacement or refund as soon as possible
by shopLC_alex
1 week ago
Forum: General Conversation
Topic: PERFUMES
Replies: 23
Views: 844

Re: PERFUMES

Good afternoon, Thank you for asking, Perfumes are considered beauty products and are not returnable. As stated at https://www.shoplc.com/returns which reads: "Hygiene products with a safety seal or that come in contact with the body cannot be returned. No hygiene products can be returned if the pac...
by shopLC_alex
1 week ago
Forum: Customer Service
Topic: Help with my refund??!!??
Replies: 2
Views: 210

Re: Help with my refund??!!??

I returned a ring I asked for another one sent back to me but instead next thing I know I'm getting an email informing me they are refunding my $ back... Okay fine but instead of a refund of 98$ I get a refund of $40 ..I keep trying to get help with this issue but they keep telling me they sent the...
by shopLC_alex
1 week ago
Forum: General Conversation
Topic: BUYER BEWARE!!!
Replies: 9
Views: 647

Re: BUYER BEWARE!!!

Good morning,

We're sorry to hear this, this is definitely not to type of service we intend to deliver. Please contact us at 877-899-0078 or email us at customerservice@shoplc.com so that we may resolve this issue as soon as possible.
by shopLC_alex
1 week ago
Forum: General Conversation
Topic: INVOICE NUMBER
Replies: 17
Views: 728

Re: INVOICE NUMBER

Good morning, The "RE" in an invoice number stands for REpick. This refers to items that were not available in the initial picking of merchandise on your invoice. These items could simply have not been in their intended location in the warehouse or may not have passed quality control for any number...
by shopLC_alex
2 weeks ago
Forum: General Conversation
Topic: INVOICE NUMBER
Replies: 17
Views: 728

Re: INVOICE NUMBER

Alex had all my items in rising auction cart remove what's going on very upset. I'm sorry to hear that, recently (as of Midnight 06/09/21) the expiration times for bids was reduced from 48 to 24 hours. Customers were notified via email. It is now listed at https://www.shoplc.com/help-auction and st...
by shopLC_alex
2 weeks ago
Forum: General Conversation
Topic: INVOICE NUMBER
Replies: 17
Views: 728

Re: INVOICE NUMBER

Good morning, The "RE" in an invoice number stands for REpick. This refers to items that were not available in the initial picking of merchandise on your invoice. These items could simply have not been in their intended location in the warehouse or may not have passed quality control for any number ...