Search found 344 matches
- 2 years ago
- Forum: Customer Service
- Topic: HELP! INCORRECT/INAPPROPRIATE CHARGE & NO RESOLUTION AFTER NUMEROUS ATTEMPTS TO OBTAIN A REFUND
- Replies: 6
- Views: 25066
Re: HELP! INCORRECT/INAPPROPRIATE CHARGE & NO RESOLUTION AFTER NUMEROUS ATTEMPTS TO OBTAIN A REFUND
DEAR CUSTOMER SERVICE - PLEASE INSTRUCT ME WHO TO SPEAK WITH, OR WRITE - TO RESOLVE THE ISSUE OF AN INAPPROPRIATE CHARGE. (CHARGED FOR AN ITEM I DID NOT PURCHASE.) I HAVE CALLED SHOP LC CUSTOMER SERVICE ON 4 SEPARATE OCCASIONS. I'VE BEEN TOLD A SUPERVISOR WILL LOOK INTO THE MATTER AND EACH TIME (IT...
- 2 years ago
- Forum: Shop LC Apps
- Topic: Somehow bid ends up on wrong item
- Replies: 14
- Views: 38016
Re: Somehow bid ends up on wrong item
Good afternoon,
Sorry for the inconvenience. Could we please have the item numbers for this incident so that we may report the issue properly?
Sorry for the inconvenience. Could we please have the item numbers for this incident so that we may report the issue properly?
- 2 years ago
- Forum: Customer Service
- Topic: Help
- Replies: 10
- Views: 12149
Re: Help
@Moderator_Alex Would you help me with an order? I received what was supposed to be a AAAA Vivid tanzanite that looks like a very poor grade Amethyst. It looks nothing like the stone presented during the show It was a lot of money for me and I need your help - Good afternoon, Sorry this item wasn't...
- 2 years ago
- Forum: Customer Service
- Topic: Price Adjustment?
- Replies: 5
- Views: 6476
Re: Price Adjustment?
Good morning, While I was able to locate and refund the dollar difference on Order No. 2099880841 I was unable to find any price drops for item 6830288 in order BC5M2104081194. Could you please let us know how much the price drop was and where you saw it? Screenshots would be helpful. You can also e...
- 2 years ago
- Forum: General Conversation
- Topic: Coupon codes?
- Replies: 8
- Views: 4898
Re: Coupon codes?
Good morning, All valid coupons should be working on items they apply to. Please let us which coupons you are attempting to apply to which items/orders and we can investigate the issue further. Emailing customerservice@shoplc.com will probably have the fastest response time today since we're fully s...
- 2 years ago
- Forum: Customer Service
- Topic: Lower Price For Same Item Purchased Less Than 30 days Ago
- Replies: 4
- Views: 4338
Re: Lower Price For Same Item Purchased Less Than 30 days Ago
Will ShopLC give a credit for items purchased less than 30 days ago if price drops? Trying to decide if I should return my item and repurchase at lower price...? Thank you for your patience, a refund of $20 has been refunded to your method of payment and should appear in 2-3 business days. let us k...
- 2 years ago
- Forum: General Conversation
- Topic: I wonder if Amit would read an Email from me??
- Replies: 19
- Views: 7774
Re: I wonder if Amit would read an Email from me??
Alrighty guys and gals, This one's getting a little rowdy, so unfortunately I'll have to lock it down. To answer the original question, Yes. Amit does read all physical mail addressed to him. While most customer service emails (stones falling out, lost packages, ect) are attempted to be resolved bef...
- 2 years ago
- Forum: Customer Service
- Topic: Lower Price For Same Item Purchased Less Than 30 days Ago
- Replies: 4
- Views: 4338
Re: Lower Price For Same Item Purchased Less Than 30 days Ago
Good morning,
Yes we will. You can post the item number here and I'll take care of it ASAP.
Yes we will. You can post the item number here and I'll take care of it ASAP.
- 2 years ago
- Forum: Live TV
- Topic: Quality Control please wake up.
- Replies: 12
- Views: 8687
Re: Quality Control please wake up.
I agree, quality control could be better. I recently ordered a sterling silver Montana crystal tennis bracelet (order# 2060933270); the bracelet arrived with a loose stone in the plastic bag, it is a shame because the bracelet is out of stock now and there's no way to get a replacement since they a...
- 2 years ago
- Forum: Live TV
- Topic: Quality Control please wake up.
- Replies: 12
- Views: 8687
Re: Quality Control please wake up.
Good evening,
Sorry for the late reply, I've sent this information to our quality control team and emailed you with a resolution that we hope will suffice. Thank you for your feedback, please let us know if there is anything else we may be able to help.
Sorry for the late reply, I've sent this information to our quality control team and emailed you with a resolution that we hope will suffice. Thank you for your feedback, please let us know if there is anything else we may be able to help.