Moderator_Preston I took the time to send a detailed email to the address you posted and put your name and forum moderator in the subject line as you asked and I received a form letter response from Rajat M., Customer Service. His unacceptable solution was an offer that doesn't cover much more that...

@Moderator_Preston

Thank you. Where have you been? You've been missed around here! I will send a detailed email and mention you in the subject. This situation has really taken the "JOY" out of this purchase. I sincerely hope you can make it right.

@Moderator_Connor
Thank you for your prompt reply. Please stay on top of that team to make sure they follow through. I’ll be waiting for a response in the near future.

Moderator_Connor It’s been 2 days since I posted about the carat discrepancy on my emerald pendant. No one has reached out to me with an explanation or solution. CS did not help when I called. What’s being done about this? Selling items as double the gem weight than they actually are is NOT ACCEPTA...

You’re the best watch dog slc ever had! And I kind of think everyone including the moderators enjoy your play on words in the titles. I know I always get a chuckle

Honey!!! U R So funny! It’s a shame that there’s a bit of truth in that

And thank you Gypsy! That is exactly how I felt. And on top of all that, then to have CS representative simply dismiss me!! They say that they want to “Deliver Joy” and they have many times in the past, but this case was deflating. I will be waiting for a response from someone at SLC. Delivering hal...

Moderator_Danielle I received this pendant yesterday. The tag on it reads .97 ct. emerald as shown in my picture. As the moderators usually suggest, I contacted CS by phone today. Surely ShopLC would want to know if they are fraudulent in misrepresentation of a carat weight, or so I thought. CS rep...

I thought the same thing Gemsnob. That was an insensitive comment about Simon’s eyes. He is a beautiful healthy looking cat!

So sorry to hear this! May our Heavenly Father comfort Gemi and her family at this sad time and may He welcome her dad into heaven where he will no longer suffer and feel God’s love and peace. Amen