Search found 7 matches

by Shawne
3 years ago
Forum: Customer Service
Topic: Refunds on reurns
Replies: 8
Views: 5138

Re: Refunds on reurns

I ordered something during the clearance. I should know better by now. But, I have been pretty lucky that things usually look like the picture and they had a video. So I figured I was safe. I was not. I ordered item 3736404 and it was supposed to be what looked like a fat half moon. Instead, I got a...
by Shawne
3 years ago
Forum: General Conversation
Topic: Welo opals
Replies: 12
Views: 6365

Re: Welo opals

It looks like they turn yellow or brown with moisture. Once they dry out they go back to their normal color. I have many welo opals and had them for several years. They still look great. Love them!
by Shawne
4 years ago
Forum: General Conversation
Topic: New grading system for Tanzanite?
Replies: 35
Views: 14059

Re: New grading system for Tanzanite?

I wanted to post this reply from Danielle as she was kind enough to get back to me on my question about cobalt treatment for tanzanites. I know several of you were interested so I am posting her response. Enjoy! "I got confirmation from our merchandising team that we do not use any other treatment o...
by Shawne
4 years ago
Forum: General Conversation
Topic: New grading system for Tanzanite?
Replies: 35
Views: 14059

Re: New grading system for Tanzanite?

Moderator_Danielle, I appreciate your feedback. However, I had checked on the gemstone treatment on the Shoplc website before I posted this and heating was all that was mentioned. If that is the only treatment on these particular stones then I assume if I take it to an appraiser that it will be fine...
by Shawne
4 years ago
Forum: General Conversation
Topic: New grading system for Tanzanite?
Replies: 35
Views: 14059

Re: New grading system for Tanzanite?

moderator_Danielle, would you please respond to the forum about this topic? It is important enough to those of us who buy tanzanites, some very expensive ones, to get a definitive answer from the official source. I did run this up the chain and have heard nothing back. Can you please respond? Thank ...
by Shawne
4 years ago
Forum: General Conversation
Topic: New grading system for Tanzanite?
Replies: 35
Views: 14059

Re: New grading system for Tanzanite?

I have contacted personal shopper and they have forwarded to QC department to find out what they are buying. But, I would be very curious to hear from you Moderator_Danielle to see if you can escalate this concern for us on the forum. I love tanzanite and would like the straight scoop on this, as do...
by Shawne
4 years ago
Forum: General Conversation
Topic: New grading system for Tanzanite?
Replies: 35
Views: 14059

Re: New grading system for Tanzanite?

Moderator, this is a rather important topic to get an answer on. Shoplc has been pretty good about disclosing treatments for niassa ruby and diamonds, as well as sapphires. But I have seen no treatments other than heat treatment for tanzanite. Are any of the tanzanites you sell getting cobalt treatm...