Mods..can you please confirm. A certain ring I am looking at has a coupon code for one size but not the others. I contacted chat and was told that’s just the way it is and she didn’t know why for sure. That seems either like a mistake or just wrong. Good Afternoon, RS! I'd be happy to look into thi...

I don't know if any of you are from Canada but have you seen the shipping we are suppose to pay? Here is an email I sent them. So what's the deal you haven't answered my Question? Are you screwing Canada on purpose? I mean there is no other way to look at it. The Shipping prices are ridiculous and ...

So what's the deal you haven't answered my Question? Are you screwing Canada on purpose? I mean there is no other way to look at it. The Shipping prices are ridiculous and you people don't seem to give a crap! It's literally Robbery, there may even be a law against it? When my Product I purchased c...

I finally could afford a diamond pendant that matches my diamond ring. $120 rather than $200 is great. Also a baroque pearl ring and pendant. Good price with 40% off. Hope you do this again soon and more often. Would have really liked free shipping . Your 99 cent shipping the other day was great. A...

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Thank you so much for your feedback! We have passed it along to our teams in charge of the Live Shows and Merchandising so that we can use this information to further improve our lineup and bring in more variety for our viewers.

I have an order that I placed on October 15th and it still has not shipped, why is it not shipped and saying just invoiced after 10 days? Good Evening, Gem Lover! I'm so sorry to hear this occurred! It is concerning to hear that an order back from the 15th of October still has not shipped out. We c...

I was looking forward to the Pink Diamond show but when I got home, it was red diamonds. Does anyone know why they canceled it? Good Afternoon, Maggie! We offer our apologies for any confusion caused from this! The Event was cancelled because the Pink Diamonds we had sourced did not meet our high Q...

Good Afternoon, Everyone! We have received a response from Adi & Nikki, and the message is as follows: Hello Everyone, Let me first begin by thanking all of you for your feedback. We take all feedback very seriously and this is absolutely no exception. We would like to start by apologizing for the o...

So, I placed 2 orders on the 18th and they are to this day still in 'Invoiced' on my orders page. I have called three times to be told they are looking into it. Meanwhile orders I have placed after the 18th have been shipped. I also looked up those items I purchased on the 18th and only 2 are still...

I would like ti see some white Zircon hoops that are 11/2" to 13/4" and with larger Zircons like 1.5mm or larger, I saw some on another network and they were really nice, also in blue Zircon. I ordered a pair of the blue from shop lc but returned them because they are only 1" and they are to small ...