Search found 254 matches

by Moderator_Connor
3 days ago
Forum: General Conversation
Topic: Double Charged!!
Replies: 25
Views: 343

Re: Double Charged!!

Has anyone else been double charged lately? I put in an order this morning for $236.44 using a debit card and something made me go online and check my account....low and behold...I was charged TWICE for $236.44! And they are both “authorized” transactions too...not pending! I immediately called Cus...
by Moderator_Connor
1 week ago
Forum: Customer Service
Topic: Order History Searching
Replies: 2
Views: 100

Re: Order History Searching

I’d really like them to put a search bar in Order History! Been with ShopLC since 2012 & bought a lot. Would like to be able to put an item I bought, name of item, stone, whatever, & be able to search it instead of having to go backwards, page by page, to find something I’ve bought! Good Evening, S...
by Moderator_Connor
1 week ago
Forum: Customer Service
Topic: Shipping & handling
Replies: 16
Views: 344

Re: Shipping & handling

RS wrote:
1 week ago

Uhm...The exact thing happened to me, same time, same item.

❓❓❓❓
Good Evening, RS!

I am sorry to hear this happened to you as well! Please feel free to send in an email as well with the order information and we'd be happy to get this correct for you, too.
by Moderator_Connor
1 week ago
Forum: Customer Service
Topic: Shipping & handling
Replies: 16
Views: 344

Re: Shipping & handling

Just bought the blue ring on air and was charged s & h ?? website says all orders are free shipping if over $50!! Good Evening, joy51! I'm so sorry to hear this happened to your order! If you may, could you please send in an email to customerservice@shoplc.com with the order information? We'd be ha...
by Moderator_Connor
1 week ago
Forum: Customer Service
Topic: Necklace arrived broken...
Replies: 14
Views: 297

Re: Necklace arrived broken...

And here is a picture. First of all...SLC STOP folding the necklaces. That is likely how it arrived broken. It was in a bag inside a larger bag with other items. Not any padding however. Now...one of the little rings or loops on the side of the one flower is BROKEN! There are NO MORE of these neckl...
by Moderator_Connor
1 week ago
Forum: General Conversation
Topic: 24 hours later and no call back
Replies: 2
Views: 143

Re: 24 hours later and no call back

I've been waiting on a package that is still at the warehouse since the 7th. I received one item out six. The one I received was a home item. The other 5 are jewelry items. I called customer service abou it. I told her I only received one item. She thought I got all the items. I had to tell her tha...
by Moderator_Connor
1 week ago
Forum: Customer Service
Topic: Necklace arrived broken...
Replies: 14
Views: 297

Re: Necklace arrived broken...

And here is a picture. First of all...SLC STOP folding the necklaces. That is likely how it arrived broken. It was in a bag inside a larger bag with other items. Not any padding however. Now...one of the little rings or loops on the side of the one flower is BROKEN! There are NO MORE of these neckl...
by Moderator_Connor
1 week ago
Forum: General Conversation
Topic: All sales final???
Replies: 5
Views: 175

Re: All sales final???

Good Afternoon, All! We are sorry for any confusion! The 'All Sales Final' banner is posted in error, as it was left over from the earlier clearance and was meant to be taken down. We have notified our web teams to get the banner corrected removed and corrected. Please accept our sincerest apologies...
by Moderator_Connor
1 week ago
Forum: General Conversation
Topic: Tiny stone missing from my new gold ring !
Replies: 4
Views: 173

Re: Tiny stone missing from my new gold ring !

I bought a 10k rose gold ring w a tiny (no prong s) Amethyst ring. Well, in less than 2 week, worn maybe 6 times, at most.. I saw the stone was missing. Seriously !? The way the stone was set didn't seem secure & I was correct. What can Shoplc do to fix this problem ? Please, respond, fallnstar. LC...
by Moderator_Connor
2 weeks ago
Forum: Customer Service
Topic: BY THE WAY MODS...
Replies: 2
Views: 124

Re: BY THE WAY MODS...

@Moderator_Connor could you please find out why these orders are invoiced? I don't want both my orders cancelled. Good Afternoon, DesertQueen! If you are referring to recent orders made on your account, 'Invoiced' status is when the order's invoice and information are being printed and getting read...