So sad. After about 6 weeks of waiting, multiple convos with CS, they canceled my 2nd order for the champagne ring that I fell in love with and had been waiting for. Back to JTV and ShopNBC I guess.

They already have and order is placed and fingers crossed!!!

Thanks. Sent the email and copy of the chat. Hope it can be worked out. I really loved that ring and the great price too!

If I did it, I apologize, but honestly I don't know how I did it. All I did was post and hit submit.

How did that happen? Did they lock my post? I didn't post anything that wasn't the truth. I just wanted answers.

I agree. I have talked to some who are great and help to get things resolved. Some, like the one I talked to today didn't even try to find out why my order hadn't shipped, just canceled and said have a good day.

I ordered a champagne diamond ring at an excellent price on 10/8, it's 10/28, still no ring. I have contacted CS 3 times and all they tell me is they will email the warehouse. I've ordered since then and they have been delivered, no delays. They've had my money for almost 3 weeks, so today I finally...

Sounds familiar. I ordered a champagne diamond ring at an excellent price on 10/8 it's 10/28 no ring. I have contacted CS 3 times and all they tell me is they will email the warehouse. I've order since then and they have all been delivered. They've had my money for almost 3 weeks, so today I finally...

I'm having problems ordering on the web also. One day my order goes thru fine and a few hours later it says order FAILED. No one can seem to give me answer as to why this happens. One Rep. Conner says they have been having problems with their Budget pay orders, another Rep, says that's not true. The...

I had an issue with an order not going through for some reason and after talking with Danielle (sp?) in CS she got it all taken care of and my order is on its way! She is awesome at her job! I am a new customer, about 2 weeks ago I first shopped, and I am very impressed by this company so far! JTV m...