Good afternoon, We're sorry your order is taking so long to arrive. Packages can take up 72 hours to leave the warehouse (usually in 12 hours or less) and 5-7 business days to arrive with standard shipping. If you notice any inconsistencies in tracking or it just seems like it's taking longer than n...

Good afternoon,

We apologize for any inconvenience this has caused. This has been reported to the web team and is currently being reviewed by upper management. We will update you with a resolution as soon as possible. Please continue to support any on-going issues.

Good afternoon, Sorry for the late reply, IT was notified about this issue yesterday and they are currently addressing the problem. In the meantime please bear with us and try some basic troubleshooting steps until a full resolution is reached. Delete your cache and cookies and/or attempt to use an ...

Good morning,

As you can see here the crystal "heart" gemstone is simply part of the name. Please let us know if you need anything else.

Good afternoon,

We apologize for any inconvenience this has caused, it is never our intention to create a displeasing experience. Could you please email your order details to customer.service@shoplc.com so I can investigate this? I will have my agents on alert to look out for it as a high priority.

Carmel wrote: ↑

3 years ago

I have a new bank card and tried calling several times tonight please if someone could call in late afternoon , thank you, Carmel

Good morning,

Thank you for your time, we will contact you later today.

I ordered a ring 2 days ago (technically....less than that....40 hours ago) and I decided that I'd rather spend that money elsewhere so I called to cancel a few minutes ago. The rep said she couldn't cancel it (not shipped yet) but would send an e-mail to the cancellation team. Is this the normal p...

Moderator Conner could you please check why my orders from the 2nd have not been shipped but invoicrd. This is really taking too long Thank You.😞🍀 Good afternoon, Sorry about not getting back to you regarding your previous posts. I've reinforced your request for the Necklace boxes and I am investig...

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