Search found 777 matches

by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Never got my orders and still haven't heard back from CS
Replies: 13
Views: 6004

Re: Never got my orders and still haven't heard back from CS

Hello Eve, I am sorry. No worries, we are going to get this taken care of for you. Do you have an order or invoice number, I will personally address this for you?
Eve wrote:
3 years ago
I have not!! Received a call back or they did not leave a message. It now says manifested.
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: No reply to customer complaint
Replies: 5
Views: 2508

Re: No reply to customer complaint

Thanks so much for taking the time to provide feedback to us. Very sorry to hear about your earrings we want to make sure to make this right for you! Also, have you used a return label for any of your returns? If a product is defective there is no return label fee applied? Please share your order de...
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Never got my orders and still haven't heard back from CS
Replies: 13
Views: 6004

Re: Never got my orders and still haven't heard back from CS

Thank you very much for taking the time to provide feedback to us. I want to personally apologize for the experience that you had with your order. Can you confirm if you received a callback? Do you have an order number you can share with us to help expedite the process for you? I just called called ...
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Never got my orders and still haven't heard back from CS
Replies: 13
Views: 6004

Re: Never got my orders and still haven't heard back from CS

Hello there! I can confirm an agent attempted to contact you 9/19. We got your order info, we look forward to getting this resolution situated! The email came back saying the shop lc server didn’t accept google’s request to connect so I just copied and pasted the info here “ Hi Danielle, Yes I will ...
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Never got my orders and still haven't heard back from CS
Replies: 13
Views: 6004

Re: Never got my orders and still haven't heard back from CS

Hello,

Very sorry to hear about the experience that you had have. We absolutely want to make it right. In order to better assist you I need some details about the orders in question. We have just sent an email asking for some order details! :)
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Fragile items NOT packed for protection
Replies: 1
Views: 1517

Re: Fragile items NOT packed for protection

Hello,

First I deeply apologize for any inconvenience that you have experienced. We absolutely want to make this right for you! Could you please reach out to customerservice@shoplc.com with your specific order information? This well help us better serve you!
by Moderator_Danielle
3 years ago
Forum: Your Purchase Feeds
Topic: One for One
Replies: 2
Views: 3431

Re: One for One

Thank you so much! We couldn't be successful if it wasn't for you guys! Thank you for you contributions for helping us help children!