When I click on an item, Firefox says they can't find the site. Can't add anything to cart either. So, can't buy anything even if I want to. Good Afternoon, Thank you so much for making us aware. The issue has been reported and appears to be fixed at this time. If you run into anymore technical pro...

They say opals turn yellow with moisture but arent opals consisted of mostly water.Every single one of mine has changed a disgusting shade of yellow yet some of the host say to wet them,other sights say to put baby oil on them.I am putting mine in rice to see because when I called tonight the guy t...

I like to see a piece of jewelry before buying. I don't click on the video to see hosts telling stories, or commercials for other stones---I want to see the piece up close and personal, and have it described. It is someone's job at Shop LC to select the best footage for the item, but the Live TV Pr...

Good Afternoon, Thank you so much for your lovely feedback! We do have a wealth of gem education at https://www.shoplc.com/education/education-home. We also have articles on https://blog.shoplc.com/, and we have tons of educations videos (some featuring your favorite hosts) at https://www.youtube.co...

Good Afternoon, Thank you both for your lovely posts! We will make sure that all of your feedback is passed along to our dedicated Voice of the Customer team, so it can be addressed with the parties responsible. In the meantime, we recommend returning any item that is damaged or defective. Not only ...

I have only been shopping here for less than a year. I have purchased many things, some great and some not so great. As I continue to watch and check out the website I am saying to myself “is this all?”. I keep seeing the same items over and over and rarely see anything new. Good Afternoon, Thank y...

Preston, here is the info you requested; Item # ***removed for privacy*** Order # ***removed for privacy*** Invoice # ***removed for privacy*** Thank you for responding Good Morning, Thank you so much for providing that information. We have noted your account to advise the warehouse to allow a retu...

Fortunately I have purchased only a few pieces of Welo opal. Almost every one has turned into an ugly urine colored yellow. I keep them in lined jewelry boxes and have barely worn them. I have checked many websites to see if there is a way to remove the yellow. Many sites say that Welo opal has a t...

My search button is not showing any more, so it makes it difficult to look up a specific item, can you help? Good Morning, Thank you for your post and feedback. We deeply apologize the search button is not showing up for you on the website. If possible, would you please advise as to what device you...

I recently sent this email to cs and thought I would at least get some sort of reply but didn't. Apparently they aren't concerned with the customers concerns. I won't be purchasing any more solar items because when it says battery included, you expect it to work, not be turned on in the box and be ...