Search found 776 matches
- 4 years ago
- Forum: Customer Service
- Topic: No reply to customer complaint
- Replies: 5
- Views: 3892
Re: No reply to customer complaint
Thanks so much for taking the time to provide feedback to us. Very sorry to hear about your earrings we want to make sure to make this right for you! Also, have you used a return label for any of your returns? If a product is defective there is no return label fee applied? Please share your order de...
- 4 years ago
- Forum: Customer Service
- Topic: Never got my orders and still haven't heard back from CS
- Replies: 13
- Views: 8148
Re: Never got my orders and still haven't heard back from CS
Thank you very much for taking the time to provide feedback to us. I want to personally apologize for the experience that you had with your order. Can you confirm if you received a callback? Do you have an order number you can share with us to help expedite the process for you? I just called called ...
- 4 years ago
- Forum: Customer Service
- Topic: Never got my orders and still haven't heard back from CS
- Replies: 13
- Views: 8148
Re: Never got my orders and still haven't heard back from CS
Hello there! I can confirm an agent attempted to contact you 9/19. We got your order info, we look forward to getting this resolution situated! The email came back saying the shop lc server didn’t accept google’s request to connect so I just copied and pasted the info here “ Hi Danielle, Yes I will ...
- 4 years ago
- Forum: Customer Service
- Topic: Never got my orders and still haven't heard back from CS
- Replies: 13
- Views: 8148
Re: Never got my orders and still haven't heard back from CS
Hello,
Very sorry to hear about the experience that you had have. We absolutely want to make it right. In order to better assist you I need some details about the orders in question. We have just sent an email asking for some order details!
Very sorry to hear about the experience that you had have. We absolutely want to make it right. In order to better assist you I need some details about the orders in question. We have just sent an email asking for some order details!
- 4 years ago
- Forum: Customer Service
- Topic: Fragile items NOT packed for protection
- Replies: 1
- Views: 2403
Re: Fragile items NOT packed for protection
Hello,
First I deeply apologize for any inconvenience that you have experienced. We absolutely want to make this right for you! Could you please reach out to customerservice@shoplc.com with your specific order information? This well help us better serve you!
First I deeply apologize for any inconvenience that you have experienced. We absolutely want to make this right for you! Could you please reach out to customerservice@shoplc.com with your specific order information? This well help us better serve you!
- 4 years ago
- Forum: Your Purchase Feeds
- Topic: One for One
- Replies: 2
- Views: 45933
Re: One for One
Thank you so much! We couldn't be successful if it wasn't for you guys! Thank you for you contributions for helping us help children!