DONE ABSOLUTELY DONE. You get a bad Item and there’s a REPLACEMENT IN STOCK( where ever) YOU SHOULD REALLY TRY TO KEEP YOUR LONG TIME CUSTOMERS HAPPY & SPENDING &$$$$$$$$$$$ PERIOD. Yes I ALREADY CALLED!!!! Can’t help me so..... ( those dots are a nice way of me telling LC where they can go). The W...

We are truly sorry to hear that you have not yet received your package. While our standard shipping is typically delivered within 5-7 business days, please keep in mind that our provided shipping times are estimates only, and may be impacted by time of year, volume of orders, natural disasters, seve...

Although I have a return slip it can’t be used. At the top of the invoice, it says no returns or exchanges on auction items or clearance items. We deeply apologize that you received your Labradorite bracelet broken. As RS has stated, any item that is received damaged or defective can certainly be r...

Most of mine are purchased on RA , so it's not worth sending back. Items from the Online Auctions that are received damaged or defective can certainly be returned to Shop LC, at no additional cost, by using the prepaid return label attached to the invoice. We don't want any of our customers to feel...

Sure ya do yellow diamond buckle ring wore one time, stone falls out right on top...”. Well we no longer have Item to replace it so NOTHING WE CAN DO” Unfortunately, if we no longer have an item in stock we are not able to provide a replacement, however we would still be able to accept the ring bac...

They wouldn't work with me on a ring that lost a stone 45 days after receiving. I can't wear anymore because where the stone fell out it rubs my finger making it very uncomfortable. We are truly sorry to hear this news, this is not what our customers should expect from our service. We'll be more th...

My screen has been frozen for several hours on your channel only. All my other channels work. Has anyone else complained? :( We are truly sorry to hear that you are experiencing technical difficulties while watching our programming. May we please have only your zip code and the cable/satellite prov...

Overbidders can be reported to CustomerService@shoplc.com. In your email, please list the item number AND the bidders name so that we can locate the customer's account. Please keep in mind that if someone is purchasing their wins, regardless of the bid price, we are not able to block them from placi...

I have ordered several pairs of expensive earrings in the past only for them to arrive with these cheap and or flimsy lever backs. I would think that adding a good sturdy lever back to an earring, regardless of price, should be priority. Please Shop LC do an assessment of the quality of the lever b...

Maybe we suggest a jewelry protection plan. I have many rings that have a missing stone after one or two times wearing. I have so much jewelry that I may not wear the same ring for 4 months. So by then it's to late. Thank you for this suggestion! We will make sure it gets forwarded for consideratio...