Very sorry to hear about the experience that you had have. We absolutely want to make it right. In order to better assist you I need some details about the orders in question. We have just sent an email asking for some order details!
First I deeply apologize for any inconvenience that you have experienced. We absolutely want to make this right for you! Could you please reach out to customerservice@shoplc.com with your specific order information? This well help us better serve you!