I have been getting this message for the last 5 days; it took me 5 attempts to place an order and once the order was placed my credit card was charged but the order is not showing up in my order history. I have sent customer service and email and I also sent them a chat message I still don't know w...

I have been getting this message for the last 5 days; it took me 5 attempts to place an order and once the order was placed my credit card was charged but the order is not showing up in my order history. I have sent customer service and email and I also sent them a chat message I still don't know w...

Good morning, My intention was not to suggest that you spend extended amounts of time investigating your orders, but to simply provide a time frame for when there may be an error with your order and the correct source to contact if you notice it before we do. We do have senior agents responsible for...

Does anyone know what it means "Tracking Number: label Not Generated"? I have ordered 2 kaftans at the beginning of July and I received on 07/16/021 the message they were sent but I cannot track the orders because it says "Tracking Number: label Not Generated." No idea if and when I could receive t...

Good morning,

We apologize for any inconveniences created by late deliveries, but we thank you for your feedback. Please Email you order information to customerservice@shoplc.com and I'll take care of the shipping charges for any late deliveries.

Good afternoon, The response I've received asks: "Thank you for sharing this valuable feedback. I tried searching a lot of things on the search bar on RA but was not able to recreate this issue. Can we touch base with these customers and ask them what they were typing in search. I am checking in th...

Good afternoon, The response I've received asks: "Thank you for sharing this valuable feedback. I tried searching a lot of things on the search bar on RA but was not able to recreate this issue. Can we touch base with these customers and ask them what they were typing in search. I am checking in the...

Good morning, We apologize for any inconvenience this has caused, your posts does not violate community guidelines and you will not be banned for reporting issues. Looking into your account I can see that a supervisor has taken action towards a resolution for you today. Is there anything else we may...

Good morning,

Sorry for the confusion, I've sent this to the appropriate teams for further clarification. I'll let you all know once we have more information.

Good morning,

I can definitely look into this for you. Was this posted on the items page on our website or at another location?