Search found 783 matches

by Moderator_Danielle
3 years ago
Forum: Jewelry
Topic: Which gems would you like to see in the next show?
Replies: 47
Views: 16658

Re: Which gems would you like to see in the next show?

Great suggestions everyone keep them coming!
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Never got my orders and still haven't heard back from CS
Replies: 13
Views: 5969

Re: Never got my orders and still haven't heard back from CS

Thanks so much for your feedback. Is there anything that we can help you with to make your experience better?
Pookie14 wrote:
3 years ago
they are really good at giving you the run around..... not much on the taking care of the customer and their problem.
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Returns
Replies: 7
Views: 4012

Re: Returns

:lol: No worries we sleep!
Catticus wrote:
3 years ago
Same here! I have returned items, and I truly was SHOCKED at how quickly my returns posted! :o :shock: :o

My first thought was: "Do they ever SLEEP at SLC?!?" :?
by Moderator_Danielle
3 years ago
Forum: Live TV
Topic: POLKI DIAMONDS
Replies: 14
Views: 7097

Re: POLKI DIAMONDS

Hey there! Great feedback! We would be interested to hear too!
by Moderator_Danielle
3 years ago
Forum: General Conversation
Topic: Compare Shop LC’s prices to other jewelry channels
Replies: 20
Views: 9394

Re: Compare Shop LC’s prices to other jewelry channels

Hello Pookie, Thanks so much for taking the time to provide your feedback. Transparency is important to us we are concerned. Are you indicating that you received a product that was not like what was aired? If so I would like to get your feedback and of course make things right! Oh yes best prices!!!...
by Moderator_Danielle
3 years ago
Forum: General Conversation
Topic: Compare Shop LC’s prices to other jewelry channels
Replies: 20
Views: 9394

Re: Compare Shop LC’s prices to other jewelry channels

Not anymore. Shoplc prices are soaring. Cheryl just stated that Barouqe pearls are the most expensive and Tahitian pearls are the most desired and most expensive. She knows thats not true. South sea ROUND pearls are the most expensive, with prices varying by luster, size and blemishes. Tenner claim...
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Never got my orders and still haven't heard back from CS
Replies: 13
Views: 5969

Re: Never got my orders and still haven't heard back from CS

Hello Eve, I am sorry. No worries, we are going to get this taken care of for you. Do you have an order or invoice number, I will personally address this for you?
Eve wrote:
3 years ago
I have not!! Received a call back or they did not leave a message. It now says manifested.
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: No reply to customer complaint
Replies: 5
Views: 2493

Re: No reply to customer complaint

Thanks so much for taking the time to provide feedback to us. Very sorry to hear about your earrings we want to make sure to make this right for you! Also, have you used a return label for any of your returns? If a product is defective there is no return label fee applied? Please share your order de...
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Never got my orders and still haven't heard back from CS
Replies: 13
Views: 5969

Re: Never got my orders and still haven't heard back from CS

Thank you very much for taking the time to provide feedback to us. I want to personally apologize for the experience that you had with your order. Can you confirm if you received a callback? Do you have an order number you can share with us to help expedite the process for you? I just called called ...
by Moderator_Danielle
3 years ago
Forum: Customer Service
Topic: Never got my orders and still haven't heard back from CS
Replies: 13
Views: 5969

Re: Never got my orders and still haven't heard back from CS

Hello there! I can confirm an agent attempted to contact you 9/19. We got your order info, we look forward to getting this resolution situated! The email came back saying the shop lc server didn’t accept google’s request to connect so I just copied and pasted the info here “ Hi Danielle, Yes I will ...