I got taken on this auction item as well. The weight SLC represented on the description was incorrect. The item wasn't returnable because it was an auction. The total carat weight was less than half of what was described. This is a sloppy mistake at best. Disappointing

same, been 5 days sitting in Houston, Not sure what's going in Houston to hold them up for so long.

Sorry to say I have the same issue on an order, mine was placed on July 1st, I was told bt DHL to contact Shoplc to see if they could help. I have emailed shoplc twice (including one to Preston) and no answer. Had the same exact error message as you, unexpected delay. Not sure what's going on with c...

I have returned items before if they are small by adding the label and dropping in the post office box near my home. I suppose if it is a large box it wouldn't work. Any chance you could leave it for your postman and see if they would pick it up from your mailbox?
Denise

Thank you everyone! I sent an email.

Hi,
I purchased 3 sets of the freshwater pearl/bracelet/earrings combo yesterday and it said free shipping. I was charged shipping x3. Whats the best way to get this taken care of? I took screen shots of the live presentation that shows it was suppose to be free.
Thanks