Customer Service

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Announcements

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post approvals coming soon.

Last post by Moderator_Danielle « 1 year ago

by Moderator_Danielle » 1 year ago

Hello everyone,

It's been an interesting few days. I just wanted to confirm that unfortunately there has been a lot of toxicity. If it continues,...

0 Replies

42834 Views

Last post by Moderator_Danielle
1 year ago
Rising Auction changes

Last post by meme « 1 year ago
Replies: 30
by Moderator_Danielle » 2 years ago
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We're excited to announce an update to our online auction check out policy! Beginning February 17, 2021, you will now have a reduced window to...
30 Replies

146454 Views

Last post by meme
1 year ago
Community Guidelines

Last post by Moderator_Danielle « 3 years ago
Posted in General Conversation

by Moderator_Danielle » 3 years ago » in General Conversation

SHOP LC COMMUNITY GUIDELINE- STANDARDS FOR PARTICIPATION
Revised 1.17.2020

Please take a moment to read these revised guidelines. If you have...

0 Replies

53758 Views

Last post by Moderator_Danielle
3 years ago
Upcoming Guidelines change

Last post by Moderator_Danielle « 3 years ago
Replies: 21
by Moderator_Danielle » 3 years ago
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Good day community,

I wanted to share a note to notify everyone that we are having an upcoming change to forum guidelines. They are being finalized...
21 Replies

21999 Views

Last post by Moderator_Danielle
3 years ago

Topics

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Promo Code Issues and Problems Thread

Last post by Harlequin « 2 years ago
Replies: 39
by GemJunkie » 3 years ago
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Why is my Prime Appreciate promo code not working? Has anyone else had this problem for the month of August?
39 Replies

42289 Views

Last post by Harlequin
2 years ago
Worst customer service ever

Last post by Js « 4 months ago
Replies: 16
by eo » 1 year ago
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I returned a few things that were broken etc... from a few orders about two months ago. I called in advance about it and it was fine. I only got a...
16 Replies

13013 Views

Last post by Js
4 months ago
New member

Last post by Serge « 4 months ago
Replies: 6
by Gulfwaterlady » 4 months ago

I have been reading posts for several months but have no idea how to reply. What am I supposed to do?

6 Replies

2557 Views

Last post by Serge
4 months ago
Non-Responsive Customer Service

Last post by buyitall « 7 months ago
Replies: 3
by Hedonist » 7 months ago

On May 23, 2022, I ordered the TLV Luxoro 10K Yellow Gold AAA Brejinho Amethyst and Diamond Pendant for $179.99. On June 1, 2022, I received the...

3 Replies

4491 Views

Last post by buyitall
7 months ago
Is new host Chris related to Hunter?

Last post by colljoe « 8 months ago
Replies: 1
by Lynmarie » 8 months ago

I am watching on 7/5 Tuesday morning on the 2:00 AM show with Becky & the newer host Chris....I took a closer look at Chris and was wondering he...

1 Replies

4412 Views

Last post by colljoe
8 months ago
Latest shipping charges changes

Last post by Dolores « 8 months ago
Replies: 2
by Nnnnnana » 9 months ago

Yesterday I got 2 packages from shoplc. One was a large puff envelope and the other one was a small box which contained a faux fur scarf and 1 velvet...

2 Replies

4737 Views

Last post by Dolores
8 months ago
Latest shipping charges changes

Last post by Nnnnnana « 9 months ago
Replies: 1
by Nnnnnana » 9 months ago

Yesterday I got 2 packages from shoplc. One was a large puff envelope and the other one was a small box which contained a faux fur scarf and 1 velvet...

1 Replies

4259 Views

Last post by Nnnnnana
9 months ago
Latest shipping charges changes

Last post by Nnnnnana « 9 months ago

by Nnnnnana » 9 months ago

Yesterday I got 2 packages from shoplc. One was a large puff envelope and the other one was a small box which contained a faux fur scarf and 1 velvet...

0 Replies

4116 Views

Last post by Nnnnnana
9 months ago
Customer Service

Last post by Bella « 1 year ago
Replies: 3
by Debi12 » 1 year ago

I ordered a skincare product in July 21 and received in August 21 I returned it 7 days later, having never used, because it was thick and gooey and...

3 Replies

5414 Views

Last post by Bella
1 year ago
Address Book setting Default

Last post by vic « 1 year ago
Replies: 9
by bluez » 2 years ago

I sent a friend a gift a couple months ago. Her address still shows up as the default address in Address Stored on file .
When I change the default...

9 Replies

9374 Views

Last post by vic
1 year ago
HELP! INCORRECT/INAPPROPRIATE CHARGE & NO RESOLUTION AFTER NUMEROUS ATTEMPTS TO OBTAIN A REFUND

Last post by CaribbeanGirl « 1 year ago
Replies: 6
by ShopGirl » 1 year ago

DEAR CUSTOMER SERVICE -

PLEASE INSTRUCT ME WHO TO SPEAK WITH, OR WRITE - TO RESOLVE THE ISSUE OF AN INAPPROPRIATE CHARGE. (CHARGED FOR AN ITEM I DID...

6 Replies

8099 Views

Last post by CaribbeanGirl
1 year ago
Imperial Garnet ring is priced higher for smaller ring size

Last post by Ramen « 1 year ago
Replies: 1
by bluez » 1 year ago

Natural Ceylon Imperial Garnet and Diamond * Ring in Platinum Over Sterling Silver 5.80 ctw
size 6 #6126895 - $199.99
size 7 #6126896 -...

1 Replies

4824 Views

Last post by Ramen
1 year ago
Thank you Nandini & Shoplc!

Last post by buyitall « 1 year ago
Replies: 1
by HowRevelationary » 1 year ago

Heartbroken when my multi colored Galileo thermometer arrived broken 😟. Another order ago, the same thermometer arrived in good shape. Had an online...

1 Replies

4471 Views

Last post by buyitall
1 year ago
"Spooky" 10% Off Codes Are Not Accurate

Last post by lah2001 « 1 year ago
Replies: 3
by lah2001 » 1 year ago

Dear Customer Service,
I've been trying to apply one of the Spooky 10% off codes I received along with a previous purchase, but the amount of the...

3 Replies

5341 Views

Last post by lah2001
1 year ago
Prices Wrong?? Help!

Last post by Dulcimer « 1 year ago
Replies: 1
by buyitall » 1 year ago

Had a friend call me to say they had just aired leather phone crossbody bags for $19.99. I missed it and immediately went to website. Price said...

1 Replies

4381 Views

Last post by Dulcimer
1 year ago
Website problems….again! Moderator help!

Last post by Lyric21 « 1 year ago
Replies: 2
by buyitall » 1 year ago

Been looking for emerald earrings to give my sister for Christmas. Just spent 20 minutes typing it into the search bar. Guess what? It shows ONE pair...

2 Replies

4912 Views

Last post by Lyric21
1 year ago
not understanding payment taken

Last post by JA « 1 year ago
Replies: 1
by arkie » 1 year ago

I ordered a gold chain and it has never been shipped so called because it says payment taken. CS rep said they sold chains but did not have them. Why...

1 Replies

4405 Views

Last post by JA
1 year ago
Problems using website

Last post by Boston Irish « 1 year ago
Replies: 1
by Bamagirl205 » 1 year ago

What is going on with the website? I have tried several times to go to auctions and it shuts me down saying Bad Request and not computer already...

1 Replies

4561 Views

Last post by Boston Irish
1 year ago
On air promises

Last post by Dulcimer « 1 year ago
Replies: 4
by sheri2417 » 1 year ago

Did anyone see the presentation yesterday, 9/28, for the Presidential Deal UNION CODE Tri-fold leather wallet for $9.99? Ankur presented this wallet...

4 Replies

5763 Views

Last post by Dulcimer
1 year ago
Different prices? Moderator help explain!

Last post by Moderator_Connor « 1 year ago
Replies: 1
by buyitall » 1 year ago

I missed a lot today so I checked to see previous items sold. I specifically looked at the Pelle python bags sold earlier. It said more options…so I...

1 Replies

4414 Views

Last post by Moderator_Connor
1 year ago
Title and Text information do not match

Last post by Moderator_Miranda « 1 year ago
Replies: 2
by Gus » 1 year ago

ITEM: 3711365 0.50 ctw Diamond G-H I1 Three Row Band Ring in 14K Yellow Gold 4.20 Grams
The title states I1 clarity
The text states Average Clarity...

2 Replies

4891 Views

Last post by Moderator_Miranda
1 year ago
Shop LC has given me NO JOY once again!!

Last post by Gem Lover « 1 year ago
Replies: 1
by jojosmom » 1 year ago

I have just started to purchase from ShopLC again after a long wait due to their customer service and it is happening again. I purchased 2 Moisannite...

1 Replies

4504 Views

Last post by Gem Lover
1 year ago
No More Price Adjustments?

Last post by bluez « 1 year ago
Replies: 3
by bluez » 1 year ago

My email request & stories on this LC Community have gone ignored.
Has anyone received assistance?
I am so disappointed with customer service, I'm no...

3 Replies

5303 Views

Last post by bluez
1 year ago
suggestions

Last post by Moderator_Connor « 1 year ago
Replies: 2
by TN » 1 year ago

1. GET A NEW SHIPPER. I’m going to be Very Naughty and name a competitor: JTV, that is JEWELRY TELEVISION, is FAR SUPERIOR to you with their shipping...

2 Replies

5152 Views

Last post by Moderator_Connor
1 year ago
400 error code

Last post by Lyric21 « 1 year ago
Replies: 3
by Piglover » 1 year ago

I keep getting this code. Anyone else? Bad request. Been happening for 2 days

3 Replies

4812 Views

Last post by Lyric21
1 year ago

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