Customer Service

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Welcome to the Forum!

Last post by MaeWest1953 « 1 month ago
Posted in General Conversation
Replies: 26
by Moderator_Danielle » 11 months ago » in General Conversation
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I have seen some new faces and although the topics won't be revised right away I think this is a good opportunity to start the introductory thread...
26 Replies

12576 Views

Last post by MaeWest1953
1 month ago
post approvals coming soon.

Last post by Moderator_Danielle « 1 year ago

by Moderator_Danielle » 1 year ago

Hello everyone,

It's been an interesting few days. I just wanted to confirm that unfortunately there has been a lot of toxicity. If it continues,...

0 Replies

3446 Views

Last post by Moderator_Danielle
1 year ago
Rising Auction changes

Last post by meme « 11 months ago
Replies: 30
by Moderator_Danielle » 1 year ago
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We're excited to announce an update to our online auction check out policy! Beginning February 17, 2021, you will now have a reduced window to...
30 Replies

23093 Views

Last post by meme
11 months ago
Community Guidelines

Last post by Moderator_Danielle « 2 years ago
Posted in General Conversation

by Moderator_Danielle » 2 years ago » in General Conversation

SHOP LC COMMUNITY GUIDELINE- STANDARDS FOR PARTICIPATION
Revised 1.17.2020

Please take a moment to read these revised guidelines. If you have...

0 Replies

14569 Views

Last post by Moderator_Danielle
2 years ago
Upcoming Guidelines change

Last post by Moderator_Danielle « 2 years ago
Replies: 21
by Moderator_Danielle » 2 years ago
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Good day community,

I wanted to share a note to notify everyone that we are having an upcoming change to forum guidelines. They are being finalized...
21 Replies

10949 Views

Last post by Moderator_Danielle
2 years ago

Topics

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Last post

Promo Code Issues and Problems Thread

Last post by Harlequin « 1 year ago
Replies: 39
by GemJunkie » 2 years ago
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Why is my Prime Appreciate promo code not working? Has anyone else had this problem for the month of August?
39 Replies

22163 Views

Last post by Harlequin
1 year ago
Customer Service

Last post by Bella « 4 months ago
Replies: 3
by Debi12 » 10 months ago

I ordered a skincare product in July 21 and received in August 21 I returned it 7 days later, having never used, because it was thick and gooey and...

3 Replies

1124 Views

Last post by Bella
4 months ago
Address Book setting Default

Last post by vic « 5 months ago
Replies: 9
by bluez » 2 years ago

I sent a friend a gift a couple months ago. Her address still shows up as the default address in Address Stored on file .
When I change the default...

9 Replies

3822 Views

Last post by vic
5 months ago
HELP! INCORRECT/INAPPROPRIATE CHARGE & NO RESOLUTION AFTER NUMEROUS ATTEMPTS TO OBTAIN A REFUND

Last post by CaribbeanGirl « 6 months ago
Replies: 6
by ShopGirl » 8 months ago

DEAR CUSTOMER SERVICE -

PLEASE INSTRUCT ME WHO TO SPEAK WITH, OR WRITE - TO RESOLVE THE ISSUE OF AN INAPPROPRIATE CHARGE. (CHARGED FOR AN ITEM I DID...

6 Replies

2388 Views

Last post by CaribbeanGirl
6 months ago
Imperial Garnet ring is priced higher for smaller ring size

Last post by Ramen « 8 months ago
Replies: 1
by bluez » 8 months ago

Natural Ceylon Imperial Garnet and Diamond * Ring in Platinum Over Sterling Silver 5.80 ctw
size 6 #6126895 - $199.99
size 7 #6126896 -...

1 Replies

978 Views

Last post by Ramen
8 months ago
Thank you Nandini & Shoplc!

Last post by buyitall « 8 months ago
Replies: 1
by HowRevelationary » 8 months ago

Heartbroken when my multi colored Galileo thermometer arrived broken 😟. Another order ago, the same thermometer arrived in good shape. Had an online...

1 Replies

778 Views

Last post by buyitall
8 months ago
"Spooky" 10% Off Codes Are Not Accurate

Last post by lah2001 « 8 months ago
Replies: 3
by lah2001 » 8 months ago

Dear Customer Service,
I've been trying to apply one of the Spooky 10% off codes I received along with a previous purchase, but the amount of the...

3 Replies

1195 Views

Last post by lah2001
8 months ago
Prices Wrong?? Help!

Last post by Dulcimer « 8 months ago
Replies: 1
by buyitall » 8 months ago

Had a friend call me to say they had just aired leather phone crossbody bags for $19.99. I missed it and immediately went to website. Price said...

1 Replies

703 Views

Last post by Dulcimer
8 months ago
Website problems….again! Moderator help!

Last post by Lyric21 « 8 months ago
Replies: 2
by buyitall » 8 months ago

Been looking for emerald earrings to give my sister for Christmas. Just spent 20 minutes typing it into the search bar. Guess what? It shows ONE pair...

2 Replies

937 Views

Last post by Lyric21
8 months ago
not understanding payment taken

Last post by JA « 8 months ago
Replies: 1
by arkie » 8 months ago

I ordered a gold chain and it has never been shipped so called because it says payment taken. CS rep said they sold chains but did not have them. Why...

1 Replies

686 Views

Last post by JA
8 months ago
Problems using website

Last post by Boston Irish « 8 months ago
Replies: 1
by Bamagirl205 » 8 months ago

What is going on with the website? I have tried several times to go to auctions and it shuts me down saying Bad Request and not computer already...

1 Replies

755 Views

Last post by Boston Irish
8 months ago
Worst customer service ever

Last post by Boston Irish « 8 months ago
Replies: 15
by eo » 8 months ago
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I returned a few things that were broken etc... from a few orders about two months ago. I called in advance about it and it was fine. I only got a...
15 Replies

4232 Views

Last post by Boston Irish
8 months ago
On air promises

Last post by Dulcimer « 8 months ago
Replies: 4
by sheri2417 » 8 months ago

Did anyone see the presentation yesterday, 9/28, for the Presidential Deal UNION CODE Tri-fold leather wallet for $9.99? Ankur presented this wallet...

4 Replies

1441 Views

Last post by Dulcimer
8 months ago
Different prices? Moderator help explain!

Last post by Moderator_Connor « 8 months ago
Replies: 1
by buyitall » 8 months ago

I missed a lot today so I checked to see previous items sold. I specifically looked at the Pelle python bags sold earlier. It said more options…so I...

1 Replies

737 Views

Last post by Moderator_Connor
8 months ago
Title and Text information do not match

Last post by Moderator_Miranda « 8 months ago
Replies: 2
by Gus » 9 months ago

ITEM: 3711365 0.50 ctw Diamond G-H I1 Three Row Band Ring in 14K Yellow Gold 4.20 Grams
The title states I1 clarity
The text states Average Clarity...

2 Replies

959 Views

Last post by Moderator_Miranda
8 months ago
Shop LC has given me NO JOY once again!!

Last post by Gem Lover « 9 months ago
Replies: 1
by jojosmom » 9 months ago

I have just started to purchase from ShopLC again after a long wait due to their customer service and it is happening again. I purchased 2 Moisannite...

1 Replies

796 Views

Last post by Gem Lover
9 months ago
No More Price Adjustments?

Last post by bluez « 9 months ago
Replies: 3
by bluez » 9 months ago

My email request & stories on this LC Community have gone ignored.
Has anyone received assistance?
I am so disappointed with customer service, I'm no...

3 Replies

1088 Views

Last post by bluez
9 months ago
suggestions

Last post by Moderator_Connor « 9 months ago
Replies: 2
by TN » 9 months ago

1. GET A NEW SHIPPER. I’m going to be Very Naughty and name a competitor: JTV, that is JEWELRY TELEVISION, is FAR SUPERIOR to you with their shipping...

2 Replies

1148 Views

Last post by Moderator_Connor
9 months ago
400 error code

Last post by Lyric21 « 9 months ago
Replies: 3
by Piglover » 9 months ago

I keep getting this code. Anyone else? Bad request. Been happening for 2 days

3 Replies

894 Views

Last post by Lyric21
9 months ago
Delivery date error in Tracking API????

Last post by bluez « 9 months ago
Replies: 1
by bluez » 10 months ago

My orders from 8/15/21 say Delivery date error in Tracking API . What does that mean?
Also says Your order is being processed by Lone Star Overnight...

1 Replies

908 Views

Last post by bluez
9 months ago
Help

Last post by Boston Irish « 10 months ago
Replies: 10
by GElliot » 11 months ago
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How does one complain about something or someone without being negative?
I'd really love specific examples of how the big wigs show they care about...
10 Replies

3060 Views

Last post by Boston Irish
10 months ago
My order history

Last post by Moderator_Connor « 10 months ago
Replies: 1
by 1153 » 10 months ago

I need to search my order history. I have a ring that I need to inquire about. Customer Service could not help. Email at .thank you .

1 Replies

856 Views

Last post by Moderator_Connor
10 months ago
No pictures…AGAIN! Please explain????

Last post by Joybear « 10 months ago
Replies: 3
by buyitall » 10 months ago

I have been working outside today and missed a lot of what you have been selling. I came in and had dinner and decided to check the site. Recently, I...

3 Replies

1272 Views

Last post by Joybear
10 months ago
Video link broken

Last post by Moderator_Connor « 10 months ago
Replies: 1
by Gus » 10 months ago

Hello. Please, can the video playback be restored for item 3619008
Diamond H-I2 Bracelet in 10K White Yellow Gold 9 Grams 1.00 ctw

Thank you.

1 Replies

753 Views

Last post by Moderator_Connor
10 months ago
Price Adjustment?

Last post by bluez « 10 months ago
Replies: 5
by bluez » 10 months ago

Help, please. I think I need a Moderator, but don't know how to go about getting ahold of one.

I made a purchase yesterday, today the price went...

5 Replies

1395 Views

Last post by bluez
10 months ago

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