Customer Service

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post approvals coming soon.

Last post by Moderator_Danielle « 2 years ago

by Moderator_Danielle » 2 years ago

Hello everyone,

It's been an interesting few days. I just wanted to confirm that unfortunately there has been a lot of toxicity. If it continues,...

0 Replies

163886 Views

Last post by Moderator_Danielle
2 years ago
Rising Auction changes

Last post by IamCH « 9 months ago
Replies: 32
by Moderator_Danielle » 3 years ago
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We're excited to announce an update to our online auction check out policy! Beginning February 17, 2021, you will now have a reduced window to...
32 Replies

495136 Views

Last post by IamCH
9 months ago
Community Guidelines

Last post by Moderator_Danielle « 4 years ago
Posted in General Conversation

by Moderator_Danielle » 4 years ago » in General Conversation

SHOP LC COMMUNITY GUIDELINE- STANDARDS FOR PARTICIPATION
Revised 1.17.2020

Please take a moment to read these revised guidelines. If you have...

0 Replies

169780 Views

Last post by Moderator_Danielle
4 years ago
Upcoming Guidelines change

Last post by Moderator_Danielle « 4 years ago
Replies: 21
by Moderator_Danielle » 4 years ago
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Good day community,

I wanted to share a note to notify everyone that we are having an upcoming change to forum guidelines. They are being finalized...
21 Replies

61920 Views

Last post by Moderator_Danielle
4 years ago

Topics

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Cust service helps!!

Last post by Catticus « 4 years ago
Replies: 2
by Greeneyes » 4 years ago

I promptly called customer Service to honor the 30%discount like they said they would and they DID!thank you CS!!

2 Replies

1726 Views

Last post by Catticus
4 years ago
Chat agents?

Last post by honey « 4 years ago
Replies: 23
by RS » 4 years ago
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There are some new chat agents, one in particular, who really has not been well trained. He also doesn’t seem to be very polite. Name starts with...
23 Replies

11604 Views

Last post by honey
4 years ago
I’m just done...

Last post by SueB « 4 years ago
Replies: 24
by RS » 4 years ago
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I received 10 items today:

Bracelet- all stones loose RETURNING
NEW item, Mozambique garnet ring - CHIP in center stone, poor workmanship setting...
24 Replies

11001 Views

Last post by SueB
4 years ago
Auction bid binding?

Last post by JustaShopper « 4 years ago
Replies: 6
by Summer-bluetopazluvr » 4 years ago

How binding are our auction bids. Are they inescapable? Can we cancel orders once we win an auction? I'm new here so sorry. Not like I'll be mad if I...

6 Replies

2982 Views

Last post by JustaShopper
4 years ago
Windspinner

Last post by Moderator_Connor « 4 years ago
Replies: 2
by Franzl » 4 years ago

I bought a handpainted multi color solar LED spinner (item #3303219) on 5/7/2019. The LED solar light,dead in june.Now 5 month later,the beautiful...

2 Replies

1882 Views

Last post by Moderator_Connor
4 years ago
When do we find out who won the $1000 & $100 ?

Last post by Margui « 4 years ago
Replies: 28
by Hayhaypaula » 4 years ago
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I recently entered to try & win a $ giveaway. When do we get the results?
28 Replies

12273 Views

Last post by Margui
4 years ago
Item resent!!

Last post by LisaC2019 « 4 years ago
Replies: 1
by RS » 4 years ago

I ordered a Russian diopside ring for a gift 5 days ago. It showed shipped but DHL still had not received it. Contacted CS through chat and Daniel...

1 Replies

1425 Views

Last post by LisaC2019
4 years ago
delivery of items

Last post by Catticus « 4 years ago
Replies: 6
by Ruby » 4 years ago

I placed an order on 10 October and it still has not arrived. Today is 27 October. I even received a request to review the items I ordered, but have...

6 Replies

3498 Views

Last post by Catticus
4 years ago
Disappointed in CS for the first time

Last post by Theresia « 4 years ago

by Theresia » 4 years ago

I ordered a champagne diamond ring at an excellent price on 10/8, it's 10/28, still no ring. I have contacted CS 3 times and all they tell me is they...

0 Replies

1126 Views

Last post by Theresia
4 years ago
bidding someone up

Last post by Hot4TENER « 4 years ago
Replies: 23
by wizard » 4 years ago
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Hello,
Its 10:25 eastern here, if you look at the past 15-20 min, you will see this bidder J Olivia bidding up merilee then she stops when her last...
23 Replies

11305 Views

Last post by Hot4TENER
4 years ago
Gift Certificate

Last post by Moderator_Preston « 4 years ago
Replies: 2
by Donna » 4 years ago

Can I purchase a SHOP LC gift certificate for a friend?

2 Replies

2485 Views

Last post by Moderator_Preston
4 years ago
Thank you SLC Customer Service

Last post by Boston Irish « 4 years ago
Replies: 1
by Bubbles » 4 years ago

I recently had to return some items and you've already refunded what I paid. Thank you! I don't like having to return anything. I, unfortunately,...

1 Replies

1747 Views

Last post by Boston Irish
4 years ago
Item number 3485364

Last post by Moderator_Stephanie « 4 years ago
Replies: 20
by RS » 4 years ago
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This was $47.99 yesterday and today it’s THIS?
Seriously?
What’s going on here?
20 Replies

9739 Views

Last post by Moderator_Stephanie
4 years ago
Cancelling order

Last post by MilfordsMrFixIt « 4 years ago
Replies: 8
by RS » 4 years ago

Since when is CHAT CS unable to cancel an order that has been invoiced? Just a few days ago I did it through CHAT. Today I was told they are not...

8 Replies

5571 Views

Last post by MilfordsMrFixIt
4 years ago
SLC please stop doing this!

Last post by JustaShopper « 4 years ago
Replies: 8
by RS » 4 years ago

I ordered a jewelry item 2 days ago. Item has not even shipped and today it is 25% off. I cannot get a price adjustment because you don’t “price...

8 Replies

4305 Views

Last post by JustaShopper
4 years ago
Yellow tags on rings

Last post by Moderator_Stephanie « 4 years ago
Replies: 14
by joy51 » 4 years ago
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Can someone please explain why you are the only shopping network to do this??????????? Your hosts say enjoy your ring for 30 days and then you open...
14 Replies

7239 Views

Last post by Moderator_Stephanie
4 years ago
Shipping?

Last post by RS « 4 years ago
Replies: 4
by RS » 4 years ago

Can I change the shipping method on an item I just ordered? Not comfortable with DHL shipping for an Iliana item. Frankly that should not even be the...

4 Replies

2614 Views

Last post by RS
4 years ago
Seriously? What does it take?

Last post by Moderator_Danielle « 4 years ago
Replies: 4
by RS » 4 years ago

To get a RHAPSODY box for my Rhapsody ring?
I posted here and was advised to call CS. I did. No box.
I posted here and was told I would be contacted....

4 Replies

2602 Views

Last post by Moderator_Danielle
4 years ago
Refunded Incorrectly

Last post by Moderator_LaRica « 4 years ago
Replies: 8
by Catticus » 4 years ago

Hello Moderators! 🥰

In early September, I was using my phone to go through items in my cart. While scrolling, part of my finger hit the Place Order...

8 Replies

4337 Views

Last post by Moderator_LaRica
4 years ago
Quality control

Last post by Moderator_Danielle « 4 years ago
Replies: 16
by Margui » 4 years ago
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For me, it's too late for returning some pieces. In my lapis lazuli necklace two of the beads have a dent and one has a hole.The people in the...
16 Replies

9433 Views

Last post by Moderator_Danielle
4 years ago
Never got my orders and still haven't heard back from CS

Last post by Moderator_Danielle « 4 years ago
Replies: 13
by halo8 » 4 years ago
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After talking to an agent, in the beginning of August, I haven't had any follow up about my missing items. I am now wanting a refund back onto my...
13 Replies

8107 Views

Last post by Moderator_Danielle
4 years ago
Search button

Last post by Moderator_Danielle « 4 years ago
Replies: 12
by Mandy » 4 years ago
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My search button is not showing any more, so it makes it difficult to look up a specific item, can you help?
12 Replies

7539 Views

Last post by Moderator_Danielle
4 years ago
SITE IS DOWN

Last post by Moderator_Danielle « 4 years ago
Replies: 3
by RS » 4 years ago

Site is down!

3 Replies

2573 Views

Last post by Moderator_Danielle
4 years ago
THANK YOU PRESTON!

Last post by Moderator_Danielle « 4 years ago
Replies: 1
by RS » 4 years ago

You rock! 👍🏻

1 Replies

1443 Views

Last post by Moderator_Danielle
4 years ago
Order from Saturday

Last post by Moderator_Danielle « 4 years ago
Replies: 8
by joy51 » 4 years ago

My rings from Saturday have not shipped--Usually they shipped the next day -- is there something wrong???????????

8 Replies

4628 Views

Last post by Moderator_Danielle
4 years ago

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