Need Advice from the Tribe please

[redstarr1959]

I bought a Tucson Show Arizona Sleeping Turquoise Y Necklace @129.00 on 4/6
I have several pieces looking forward to getting the necklace.
Well was very disappointed when it arrived.
The color was way off.
Best as I can describe is sleeping beauty is robin egg blue
This is like medium denim blue
Not what they showed on TV,I do have a screen shot .

Ok I called customer service several times,once the person said
basically suck it up..

Then I wrote to A,,,and reply was that MY LOST package
was my issue..What lost package

So I wrote again and got SAME reply.


What do I do now???

[Moderator_Preston]

I bought a Tucson Show Arizona Sleeping Turquoise Y Necklace @129.00 on 4/6
I have several pieces looking forward to getting the necklace.
Well was very disappointed when it arrived.
The color was way off.
Best as I can describe is sleeping beauty is robin egg blue
This is like medium denim blue
Not what they showed on TV,I do have a screen shot .

Ok I called customer service several times,once the person said
basically suck it up..

Then I wrote to A,,,and reply was that MY LOST package
was my issue..What lost package

So I wrote again and got SAME reply.


What do I do now???

Good morning,

I deeply apologize that this has happened. Please reach out to me at preston.weaver@shoplc.com with your order number(s) and item number(s) so I can help look into this for you.

[Gypsy]

I bought a Tucson Show Arizona Sleeping Turquoise Y Necklace @129.00 on 4/6
I have several pieces looking forward to getting the necklace.
Well was very disappointed when it arrived.
The color was way off.
Best as I can describe is sleeping beauty is robin egg blue
This is like medium denim blue
Not what they showed on TV,I do have a screen shot .

Ok I called customer service several times,once the person said
basically suck it up..

Then I wrote to A,,,and reply was that MY LOST package
was my issue..What lost package

So I wrote again and got SAME reply.


What do I do now???

@redstarr1959
I'm going to tag a Moderator for you. -Gypsy

@Moderator_Preston

Can you please assist redstarr1959 with her issue

[redstarr1959]

Thank You All

Will send a email to Preston

I love the support you all have for each other

Redstarr