Free shipping - not!!

[Jo]

I just went through the clearance items and put $53 worth in my cart. When I started the checkout process I got a banner that informed me I qualified for free shipping. Great! Problem was my total cost kept including the shipping charges. I proceeded up to the 'Place Order' screen hoping the shipping charges would disappear. They did not. I then removed everything from my cart.
Why can't you people get things right! Very frustrating!!!

[Gemsnob]

Same thing happened to me. Even though the banner in my cart said I had enough for free shipping, it wouldn't take shipping off. I was told to check out of cart and CS would refund the cost of shipping. No thanks. Shoplc should not have access to my $ for days and customers should not have to work so hard to shop here.

[OtherSideOfTheTracks]

I just went through the clearance items and put $53 worth in my cart. When I started the checkout process I got a banner that informed me I qualified for free shipping. Great! Problem was my total cost kept including the shipping charges. I proceeded up to the 'Place Order' screen hoping the shipping charges would disappear. They did not. I then removed everything from my cart.
Why can't you people get things right! Very frustrating!!!

Would a moderator please pass Jo and Gemsnob's experience to the appropriate people in charge of programming discounts and IT? I also have had the same problem and I stopped the purchase as well.

[JewelryQueen]

@modteam

I personally know at least 4 people who are having the same problem as described in the above posts. Please help these people. Also a response to let us all know if this problem has been addressed and it is "safe" to complete the purchase on eligible sales would be appreciated. Thanks.