Moderators, please!

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anniebelle
Posts: 1184
Joined: 8 months ago

Moderators, please!

Post by anniebelle » 2 months ago

When do they plan on fixing the website??? I really need access to my order history!
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shopLC_alex
Posts: 189
Joined: 7 months ago

Re: Moderators, please!

Post by shopLC_alex » 2 months ago

Good afternoon,

We apologize for any inconvenience this may have caused you. Our IT department has been notified of this issue and are working diligently to resolve it. Please email me directly at alex.washington@tjc.tv with your account information, the browser you are using and your IP Address, and we'll get the info sent over to them to help find a resolution.
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KLiz
Posts: 25
Joined: 1 year ago

Re: Moderators, please!

Post by KLiz » 2 months ago

Please I need my order history restored it only goes back about two months and I'm looking for some things that I ordered in March which I'd like to reorder butt my order history stops please fix this as soon as possible it's very difficult when all these problems continue to plague us.k
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Gem Lover
Posts: 1574
Joined: 1 year ago

Re: Moderators, please!

Post by Gem Lover » 2 months ago

@KLiz At the top of the order history page you can set how many months you want to go back, I believe it is set at 3 months but you can change it to how many months that you want.
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KLiz
Posts: 25
Joined: 1 year ago

Re: Moderators, please!

Post by KLiz » 2 months ago

It still won't go back farther than three months please let me know when this will be fixed I couldn't order anything yesterday because the banner constantly got in the way I don't know how it'll be today but if you notice you aren't getting the orders as usual it's because of that Banner and for me I need to look up something in past history I'm looking for March that I can't access please fix this and advise. K
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