Invoiced for an item I did not purchase!

[bluez]

I had not been watching Shop LC on TV or online. Came back to the computer to find an email confirmation for some Fringe Earrings. I did not place this order. I called and got it canceled, but isn't that odd? How could that happen? (And it did have the $3.99 shipping)

Has this happened to anyone else?
Bluez

[Spooky]

Did you get hacked? Change your password!

[Boston Irish]

I had a size nine heart ring on my shipping did not order it and they cancelled it and still shipped it to me.Now I have to send it back I wear a size 5.

[Blossom]

That stuff is UNACCEPTABLE! I've never had that happen but wow...that's just unbelievable! What if neither of you had caught it & ended up w/return hassle (at the least). Password change might not be bad idea.

[Boston Irish]

Glad it was not a 4.000.00 ring!

[Moderator_Preston]

I had not been watching Shop LC on TV or online. Came back to the computer to find an email confirmation for some Fringe Earrings. I did not place this order. I called and got it canceled, but isn't that odd? How could that happen? (And it did have the $3.99 shipping)

Has this happened to anyone else?
Bluez

Good afternoon,

We deeply apologize that this happened. We recommend calling in at 877-899-0078 to get your PIN changed, and using an anti-virus software to scan your device to make sure that everything is secure on your device. Thank you again for your message, and for being a part of the Shop LC family!

[jojosmom]

Moderator Preston, I would have YOUR systems checked since it was SLC that made the mistake.

[Barbara]

Has anyone else had their credit card hit for a dollar when placing an order? Mine did and when that happens it sends up a red flag that something is not right. I had a nice conversation with the billing department regarding this and was told it’s a new policy. Others had been calling too. Please clarify this for us, ShopLC.

[Catticus]

Has anyone else had their credit card hit for a dollar when placing an order? Mine did and when that happens it sends up a red flag that something is not right. I had a nice conversation with the billing department regarding this and was told it’s a new policy. Others had been calling too. Please clarify this for us, ShopLC.

[RS]

Has anyone else had their credit card hit for a dollar when placing an order? Mine did and when that happens it sends up a red flag that something is not right. I had a nice conversation with the billing department regarding this and was told it’s a new policy. Others had been calling too. Please clarify this for us, ShopLC.

Vendors typically do that as an authorization for the card, later the whole amount will come out and the dollar will drop off. I haven’t seen SLC do this before so I suppose it’s a new policy.
They should also make it policy to not charge for an item until it ships, like most other places do.