Defective items. First time for everything...

Post Reply
Ena
Posts: 91
Joined: 2 months ago

Defective items. First time for everything...

Post by Ena » 1 month ago

Well, for the first time received 2 packages with defective items :(

A silver chain with a very visible bend that I can't fix.
A jewelry/music box that has a well-noticed mark on the right side. I'll give the box to my niece so it'll be ok but if I bought it as, say, a birthday gift for a child, I wouldn't be comfortable giving it.

Both items are inexpensive so not worth returning...

I hope it's just a fluke in quality control...
Last edited by Ena 1 month ago, edited 1 time in total.
8 x

KLiz
Posts: 25
Joined: 1 year ago

Re: Damaged items. First time for everything...

Post by KLiz » 1 month ago

Not to up your damaged deals, but I ordered three pair of pajamas and two of the pair came missing a piece one came with no pajama bottoms and the other one came with no pajama top of course it cost so much to pay the postage to send them back(which I'm sure that LC is well aware of) I'm not going to but it's pretty obvious when somebody's putting it in the box that there's something missing but I just don't think people care and nobody is around to make them care thanks for letting me sound off k
9 x

anniebelle
Posts: 1184
Joined: 8 months ago

Re: Damaged items. First time for everything...

Post by anniebelle » 1 month ago

It doesn't cost you anything to return damaged goods. Just fill out the form, put it back in package, attach label, and give it to your mail carrier. Easy peasey!
6 x

User avatar
Moderator_Preston
Posts: 692
Joined: 1 year ago
Answers: 1

Re: Damaged items. First time for everything...

Post by Moderator_Preston » 1 month ago

Good morning,

If either one of you still need assistance, please reach out to me at preston.weaver@shoplc.com with your order information so I can take a look into them. Thank you!
1 x

User avatar
Gem Lover
Posts: 1574
Joined: 1 year ago

Re: Damaged items. First time for everything...

Post by Gem Lover » 1 month ago

@KLiz Call them and let them know why you are returning them and write the reason on the return slip, you use their label to return and they will not charge you shipping when items are damaged or missing, it is free, so return them or if you liked them ask them to replace them and they will if they have them.
6 x

Jace
Posts: 656
Joined: 5 months ago

Re: Damaged items. First time for everything...

Post by Jace » 1 month ago

Is there no.. Qualify control?

Most companies have this dept..... someone oversees the orders going out!!
3 x

User avatar
Gemsnob
Posts: 2257
Joined: 10 months ago

Re: Damaged items. First time for everything...

Post by Gemsnob » 1 month ago

anniebelle wrote:
1 month ago
It doesn't cost you anything to return damaged goods. Just fill out the form, put it back in package, attach label, and give it to your mail carrier. Easy peasey!
You're missing the point.
3 x

User avatar
Gemsnob
Posts: 2257
Joined: 10 months ago

Re: Damaged items. First time for everything...

Post by Gemsnob » 1 month ago

Ena wrote:
1 month ago
Well, for the first time received 2 packages with damaged items :(

A silver chain with a very visible bend that I can't fix.
A jewelry/music box that has a well-noticed mark on the right side. I'll give the box to my niece so it'll be ok but if I bought it as, say, a birthday gift for a child, I wouldn't be comfortable giving it.

Both items are inexpensive so not worth returning...

I hope it's just a fluke in quality control...
Welcome to the SLC customer club, a club that no one wants to be a part of. Sorry.
5 x

honey
Posts: 1153
Joined: 1 year ago

Re: Damaged items. First time for everything...

Post by honey » 1 month ago

...may well be the first time ... won't be the last.
6 x

Post Reply