Help!
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- Posts: 31
- Joined: 4 years ago
Help!
I bought a gold over sterling ring from Shoplc and it got real tarnished - it turned black. I tried to clean it in those cleaning solutions for cleaning gold but it remained black. It cannot use a silver polishing/cloth, as it would take out the gold layer. How do I clean this ring? It s one of my favorite rings.
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- Posts: 85
- Joined: 3 years ago
Re: Help!
Good Morning,Kharailee wrote: ↑3 years agoI bought a gold over sterling ring from Shoplc and it got real tarnished - it turned black. I tried to clean it in those cleaning solutions for cleaning gold but it remained black. It cannot use a silver polishing/cloth, as it would take out the gold layer. How do I clean this ring? It s one of my favorite rings.
We apologize for any inconvenience this may have caused. Please contact us via chat via shoplc.com, email via customerservice@shoplc.com, and over the phone at 877-899-0078 so we can diagnose what may be occuring. Thank you for being a part of the Shop LC family!
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- Posts: 599
- Joined: 4 years ago
Re: Help!
I bought a red citrine gold over silver a couple years ago. The first time LC offered the stone. I kept it in a LC tarnish resistant jewelry box. I didn’t wear it much but I noticed it didn’t look right. It had tarnished real bad. I tried the cleaning clothes, jewelry cleaner. It turned the cloth black! Unfortunately I had it too long to return. I should have fought for a refund. Anyway I was desperate so I did a shock treatment I found online. It helped a little but it was a waste of money! To be fair it was the only piece I bought from LC to do this but the rarity of the stone made me upset that it would happen. I would insist on a refund. I’ve noticed LC doesn’t claim nickel free silver anymore.
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- Posts: 796
- Joined: 4 years ago
Re: Help!
I have a rose gold over silver ring I purchased from SLC years ago and the band tarnishes on it. I have a few other rose gold over silver bracelets the will tarnish a bit if I don’t keep them in anti tarnish plastic bags. I try to stay away from the rose gold over silver stuff anymore.