Double Charged!!

[Boston Irish]

Holy. I am calling my bank now to check I just purchased something. Sorry this happened to you.😡😞🍀

[Gemsnob]

I don't see how that can be legal. They have your money for however long? What happens if you need that money for bills or an emergency like tires for your car? The more I read, the more slc and its big wigs actually scare me. I'm sorry this happened to you. Maybe this is a sign for all of us?

[Gemsnob]

I think all of us should be livid. This is unacceptable. No amount of jewelry or good deals justifies this.

[Gemsnob]

Maybe you should charge interest. They are using your money. Who knows what for. Something smells and it's not Norell.

[D-Flawless]

Maybe you should charge interest. They are using your money. Who knows what for. Something smells and it's not Norell.

Exactly!!! I told them I want the money credited back immediately and I also want a store credit for all the time I spent trying to clear all this up! On the phone with Customer Service and then waiting to speak to the Floor Supervisor (no help whatsoever!), then on the phone with my bank filing a fraud claim and emailing them etc.I make $125/hr. so I figure they owe me an additional $250!!

[Gemsnob]

Maybe you should charge interest. They are using your money. Who knows what for. Something smells and it's not Norell.

Exactly!!! I told them I want the money credited back immediately and I also want a store credit for all the time I spent trying to clear all this up! On the phone with Customer Service and then waiting to speak to the Floor Supervisor (no help whatsoever!), then on the phone with my bank filing a fraud claim and emailing them etc.I make $125/hr. so I figure they owe me an additional $250!!

Good luck. Keep us posted. I'm sorry you are dealing with this.

[RS]

Hey RS! I cannot believe they are doing this to everyone now! No one would be shopping here! It has to be a mistake that they refuse to fess up to! I usually use PayPal because it’s easier to open a case against a fraudulent vendor with them and they act FAST to get your money back! But this time I didn’t bother! It figures! I bought a 12 carat Kunzite ring recently and they didn’t do that...good thing or I would have flown to Austin for retribution! I’m REALLY sick and tired of receiving jewelry with missing stones and boxes full of broken glass and orders are taking longer and longer to arrive! Most take two full weeks now. Add double charging to the mix and me thinks I need to find a new hobby...STAT! I’m truly sad and exasperated because I’ve shopped here 14 years in April! No one seems to care anymore...the Floor Supervisor was laughing at me because I was so livid about paying nearly $500 for a $200 order! Seriously?!? And none of the Customer Service reps seem to understand the situation these days...they are poorly trained and I always get someone in Mexico who can barely speak English and I don’t speak fluent Spanish! This is just plain WRONG!!!

Well...in many ways you and I could be twins here! This happened to me before the holidays so not too recent. But it happened three times in a row.
I didn’t even know SLC has been around that long. I’m going on 3 years...I think.

And OMG I CANNOT BELIEVE A SUPERVISOR WAS LAUGHING AT YOU . That just....whoa....just unacceptable. Where is the accountability here??!!!! And heck yeah you should be livid. Mine wasn’t even as much as yours. But it was my money and what was done was wrong.

They are doing you wrong.

@Moderator_Connor
@Moderator_Alex
@Moderator_Preston

Really...something needs to be done here!

Unbelievable! Seriously! I called my bank and they told me there were two distinct charges...so I filed a fraud claim. One charge says “TJC*ShopLC” and the other says “ShopLC” so it looks like they definitely processed two payments! (TJC was their original name, of course) I’m NOT pleased! Over the last 14 years I’ve spent enough here to buy a house in Malibu and a fleet of Ferraris! Good God! Have your orders been taking longer and longer to arrive too? That’s another thing that makes me crazy! Welllll....after 14 years I definitely have ENOUGH jewelry so maybe this is God’s way of telling me to cut the cord! Who knows?!¿¡

Most of my orders take about 11 days to arrive. And while MOST of them ship right away it still takes that long. I have been pleased with the fact they ship out quickly. For instance...I ordered a few things late last night and they had already shipped by the time I woke up this morning.

When my charges come thru the BUDGET PAYS say TJC. The first charge says ShopLC. So you totally got “double-dipped”

[Boston Irish]

I am still waiting for 6 items from the 6th of Jan. There is no excuse for this .🍀

[Kat]

Now I have to go on PayPal to see if they've been double charging me. Yeah it is illegal!!! Thank you for posting this so every one is warned. I hope you get all your money back and then some.

[RS]

Just now, right now...discovered the same exact thing happened to me as did @Dflawless.

SLC....I NEED THIS FIXED. I will call the bank (this is a reg. debit this time) and dispute or claim fraud if this is not removed...TOUT SUITE!


And well...the tag function isn’t working. How convenient.


MODS!!!!!!!