PHOTOS NOT MATCHING PRODUCT
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PHOTOS NOT MATCHING PRODUCT
Tonight they are once again selling TIGI Lip gloss. I have sent an email to customer service. I received my order a couple weeks ago and didn't realize that the colors in the photos don't match what I received. I ended up with two duplicate shades. I thought at the time I had just been careless when I ordered them. With the personal nature of the product, I assumed I wouldn't be able to return them. So I guess I have to chalk it up to experience. But I did send an email this evening to see what they would say.
Mermaid, didn't you have a problem with eyeshadow? Something about HAZARDOUS MATERIAL???
Mermaid, didn't you have a problem with eyeshadow? Something about HAZARDOUS MATERIAL???
- Mermaidskies
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Re: PHOTOS NOT MATCHING PRODUCT
Was there a hazmat symbol on the package? If so you can’t return it.anniebelle wrote: ↑3 years agoTonight they are once again selling TIGI Lip gloss. I have sent an email to customer service. I received my order a couple weeks ago and didn't realize that the colors in the photos don't match what I received. I ended up with two duplicate shades. I thought at the time I had just been careless when I ordered them. With the personal nature of the product, I assumed I wouldn't be able to return them. So I guess I have to chalk it up to experience. But I did send an email this evening to see what they would say.
Mermaid, didn't you have a problem with eyeshadow? Something about HAZARDOUS MATERIAL???
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Re: PHOTOS NOT MATCHING PRODUCT
No, it wasn't carrying a sticker. I threw away the product packaging before I realized the problem. With the personal nature I thought they wouldn't take it anyway!Mermaidskies wrote: ↑3 years agoWas there a hazmat symbol on the package? If so you can’t return it.anniebelle wrote: ↑3 years agoTonight they are once again selling TIGI Lip gloss. I have sent an email to customer service. I received my order a couple weeks ago and didn't realize that the colors in the photos don't match what I received. I ended up with two duplicate shades. I thought at the time I had just been careless when I ordered them. With the personal nature of the product, I assumed I wouldn't be able to return them. So I guess I have to chalk it up to experience. But I did send an email this evening to see what they would say.
Mermaid, didn't you have a problem with eyeshadow? Something about HAZARDOUS MATERIAL???
- Mermaidskies
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Re: PHOTOS NOT MATCHING PRODUCT
I don’t know if they would take it back. That being said if they sent you the wrong item then it falls to them to correct it. Not you.
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Re: PHOTOS NOT MATCHING PRODUCT
I'm anxious to see if they will replace it or give me back my money. I'll have to look again in the morning for an email. I bought the same set for my friend for her birthday. I wonder what colors she got!Mermaidskies wrote: ↑3 years agoI don’t know if they would take it back. That being said if they sent you the wrong item then it falls to them to correct it. Not you.
- Mermaidskies
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Re: PHOTOS NOT MATCHING PRODUCT
If the picture on your order is different than the one you received then I am sure (I mean they must!) refund your money. Then you can choose to try again…or not.anniebelle wrote: ↑3 years agoI'm anxious to see if they will replace it or give me back my money. I'll have to look again in the morning for an email. I bought the same set for my friend for her birthday. I wonder what colors she got!Mermaidskies wrote: ↑3 years agoI don’t know if they would take it back. That being said if they sent you the wrong item then it falls to them to correct it. Not you.
I hope you end up with a resolution that makes you happy. I know I’ve recently had my own run-around with their customer service. One had a fine outcome and one not at all.
Goodnight Anniebelle!
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Re: PHOTOS NOT MATCHING PRODUCT
Imagine this...I was blessed this time and got the right colors product etc for the shadow. It did though take way too long to receive. What I have seen overall lately is the shower curtain bundle they recently sold and I bought (mine is 10 yr old and needed refreshing) is that the pics don't match either with the description. I read one review a person got the Wrong set or color. So anyone's guess what I'll get. hmmmm...
Have a blessed Wednesday.
My garden is taking off.
The only thing I can count on if the Lord allows me to.
Life is in the living, touching and all the senses. A person is very blessed to have a 6th and 7th...
Man I got flooding of the the mouth spirit this morning I can't stand myself.
Harmony to you my friends, Peace I leave you...
Jt
Teresa aka
Have a blessed Wednesday.
My garden is taking off.
The only thing I can count on if the Lord allows me to.
Life is in the living, touching and all the senses. A person is very blessed to have a 6th and 7th...
Man I got flooding of the the mouth spirit this morning I can't stand myself.
Harmony to you my friends, Peace I leave you...
Jt
Teresa aka
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- Mermaidskies
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