Review ???

Lulu
Posts: 457
Joined: 2 years ago

Re: Review ???

Post by Lulu » 6 months ago

redstarr1959 wrote:
6 months ago
Alex at Shoplc

I did call customer service he said so what return if you dont like it.....
It still selling as Carved Bone pendant.

I have several Bali pieces and I do believe its real hope that helps

I think its important that WE the customer's can have faith that what we are buying is what is represented.
What made you determine the item is plastic or resin?
5 x

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Moderator_Danielle
Posts: 783
Joined: 2 years ago

Re: Review ???

Post by Moderator_Danielle » 6 months ago

redstarr1959 wrote:
6 months ago
Alex at Shoplc

I did call customer service he said so what return if you dont like it.....
It still selling as Carved Bone pendant.

I have several Bali pieces and I do believe its real hope that helps

I think its important that WE the customer's can have faith that what we are buying is what is represented.
I agree and I can confirm that you can still feel confident in your buying.
3 x

Lisapisa
Posts: 14
Joined: 11 months ago

Re: Review ???

Post by Lisapisa » 6 months ago

I do not doubt that CS told you that. I called once because I had received a set of 3 pair of earrings and none had backs. I was told “that’s how we roll, return them if unhappy”. Exact words. No offer to send earring backs, no offer for a couple dollars back to purchase earring backs.

Just curious, did you do some sort of test on the pendant to determine it was not as advertised?
Last edited by Lisapisa 6 months ago, edited 1 time in total.
4 x

BigRed2
Posts: 18
Joined: 6 months ago

Re: Review ???

Post by BigRed2 » 6 months ago

I was curious about this so I asked my friend who sells jewelry how to tell bone from resin or plastic. She said there is a very simple test. Heat the point of a safety pin until it is red and poke in a place your test wont be seen. If it sinks in it is not bone.
6 x

Spooky
Posts: 545
Joined: 2 years ago

Re: Review ???

Post by Spooky » 6 months ago

Lisapisa wrote:
6 months ago
I do not doubt that CS told you that. I called once because I had received a set of 3 pair of earrings and none had backs. I was told “that’s how we roll, return them if unhappy”. Exact words. No offer to send earring backs, no offer for a couple dollars back to purchase earring backs.

Just curious, did you do some sort of test on the pendant to determine it was not as advertised?

Unbelievable!!! What crappy service :twisted:
4 x

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Moderator_Danielle
Posts: 783
Joined: 2 years ago

Re: Review ???

Post by Moderator_Danielle » 6 months ago

Lisapisa wrote:
6 months ago
I do not doubt that CS told you that. I called once because I had received a set of 3 pair of earrings and none had backs. I was told “that’s how we roll, return them if unhappy”. Exact words. No offer to send earring backs, no offer for a couple dollars back to purchase earring backs.

Just curious, did you do some sort of test on the pendant to determine it was not as advertised?
Can you confirm when this call occured? I would like to personally address the employee that said this.
2 x

User avatar
Moderator_Danielle
Posts: 783
Joined: 2 years ago

Re: Review ???

Post by Moderator_Danielle » 6 months ago

Lulu wrote:
6 months ago
redstarr1959 wrote:
6 months ago
Alex at Shoplc

I did call customer service he said so what return if you dont like it.....
It still selling as Carved Bone pendant.

I have several Bali pieces and I do believe its real hope that helps

I think its important that WE the customer's can have faith that what we are buying is what is represented.
What made you determine the item is plastic or resin?
Thanks for your patience. We can confirm that the product is bone. I personally apologize for any delay with our response.
4 x

User avatar
Moderator_Danielle
Posts: 783
Joined: 2 years ago

Re: Review ???

Post by Moderator_Danielle » 6 months ago

Spooky wrote:
6 months ago
Lisapisa wrote:
6 months ago
I do not doubt that CS told you that. I called once because I had received a set of 3 pair of earrings and none had backs. I was told “that’s how we roll, return them if unhappy”. Exact words. No offer to send earring backs, no offer for a couple dollars back to purchase earring backs.

Just curious, did you do some sort of test on the pendant to determine it was not as advertised?

Unbelievable!!! What crappy service :twisted:
Appreciate the feedback. Once I get further clarity the employee will be addressed personally.
3 x