Post
by Mapper » 1 year ago
2Blonde.... Are you sure the stone wasn't missing to begin with? I would email, not call, customer service, take pictures of the bracelet if you can, tell them it was received with a missing stone, reference the Terms and Conditions pertaining to defective clearance items, and request a return shipping label.
I have found that CS doesn'tknow, pretends to not know, or thinks that customers may not know, the Terms and Conditions listed on the website.
I love the Bali molten class pieces. I ordered one as a Christmas gift using bill to ship to. The piece was delivered broken. When I emailed CS with pictures, and and tracking notes that UPS entered into their system regarding the damage, I was told it had to be returned for a refund because no replacement was available. After the nightmare of having the gift recipient, who lives 2000 miles away from me, return the item, I found that the Terms and Conditions state not to return broken glass because they don't want their employees to cut themselves.
I had already decided to end my customer relationship with ShopLC. I was just waiting for my last purchase to arrive.
Yesterday 7/19/22, I received my last purchase, a Bali glass piece which I purchased duting the endless clearance event. These are one of a kind hand crafted pieces. The glass is melted fo fit the shape of the wood root base. Oddly, the molten glass piece did not fit the wood base on the one that I received. I emailed CS to request a return shipping lable. I attached images and referenced the Terms and Conditions as it pertains to defective clearance items. A short time later, I received the return label via email , and shipped the defective item back within 2 hours of receiving it.
After realizing that the broken Bali Glass piece did not need to be returned, I always referenced the Terms and Conditions when contacting customer service. With my current Bali Glass issue though, I can honestly say that I won't purchase from Shop LC again. It has become extremely unpleasant.
I have purchased fine gemstone jewelry, stainless steel gemstone jewelry, and other fashion jewelry. I inspect every single piece, regardless of what it is, with a jewelers loupe and a millimeter guage. If I find a defect it goes back. I have found everything from items that were stated as being platimun over silver that were stamped stainless steel, prongs sticking up, bezel set stones that are actually glued, incomplete silver solder joints on bezel set items, glued wrap tite settings, severly kinked chains, bead strands with beads that measure as much as 3 millimeters smaller that what is stated on air and on the website, gold over silver bolo chains with the gold rubbing off every time the silicone bead is adjusted, broken springs in spring ring ,lobster claw clasps and lever backs.....and on ...and on... and on. Oh...I almost forgot the Kaftans that have missed stitching and have obviously been de constructed and poorly reconstructed.