I was wondering how long it was going to take for Shop Lc to realize it was calculating the order amount wrong. I have placed many, many orders that were below $50.00 after a coupon was applied and still shipped for free. None of my other online retailers do that.colljoe wrote: ↑1 year agoAh! Excuse me but free shipping on orders $50 is a farce. If you reach $50 or above it was always free shipping. Now, they have manipulated this to their benefit. If you have a coupon and your order is over $50 but coupon gives you say $3, now they "minus the coupon amount" from your $50, make it $47, saying "you have $3 more for free shipping" and then CHARGE FULL SHIPPING for each item. HUH? What is the purpose for a coupon if they take away your free shipping? What is the purpose of a coupon? Coupons are meant as a bonus for the customer, or a reward.
This is new and I think it stinks. So, they make you buy more, just to get the free shipping and that "more" covers the coupon you just got. Which of course is always more than the coupon amount. Huh? This just does not make sense. It's better just to release the coupon. No company does this because of the obvious reason, it negates the coupon. Whoever though this up ain't so brilliant!
Agreed. I was always nervous applying coupons just in case it knocked off my free shipping. But that still sucks, now you have to calculate everything out on paper before ordering JUST to make sureMapper wrote: ↑1 year agoI was wondering how long it was going to take for Shop Lc to realize it was calculating the order amount wrong. I have placed many, many orders that were below $50.00 after a coupon was applied and still shipped for free. None of my other online retailers do that.colljoe wrote: ↑1 year agoAh! Excuse me but free shipping on orders $50 is a farce. If you reach $50 or above it was always free shipping. Now, they have manipulated this to their benefit. If you have a coupon and your order is over $50 but coupon gives you say $3, now they "minus the coupon amount" from your $50, make it $47, saying "you have $3 more for free shipping" and then CHARGE FULL SHIPPING for each item. HUH? What is the purpose for a coupon if they take away your free shipping? What is the purpose of a coupon? Coupons are meant as a bonus for the customer, or a reward.
This is new and I think it stinks. So, they make you buy more, just to get the free shipping and that "more" covers the coupon you just got. Which of course is always more than the coupon amount. Huh? This just does not make sense. It's better just to release the coupon. No company does this because of the obvious reason, it negates the coupon. Whoever though this up ain't so brilliant!
Shop Lc did hire a new Director Of Information Technology in January.....Looks like things are changing.
This is outrageous and they need to reimburse you for their mistake. I highly recommend you call Personal Shopper, not customer service. They will take a look at this order and will straighten it out for you and reimburse you. At least, that has been my experience. But if you don't take the action it won't get done; the squeaky wheel etc. Try it and see if you get reimbursed, and please let us all know.