Post
by Lanai » 4 months ago
I don't like to be Negative but I think that the Holiday Season Shipping has very little to do with your Tanzanite not yet being delivered by DHL. I have been through the same problem with SLC and DHL Shipping Service many times, Busy Holiday Shipping made No Difference. I have had this problem during all times of the year. SLC states their Computer Tracking Program Shows that Package was picked up by DHL and so I need to contact them because SLC has on No Control with Delivery Times after Carriers have Scanned Items as picked up from their Warehouses. Then it becomes the frustration of the Never Ending Merry-Go-Round between both Companies blaming each other. DHL has never once stated to me that "Package awaiting Pickup by Carrier" which is the standard, SLC's excuse, was correct. DHL, every time, stated that they never received notification for the Order/Orders with the Tracking Number/Numbers that SLC has given to be Correct and their Company has Not Been Contacted concerning need of
Pick Up and to call back SLC and give them the Info as per DHL
"Their Systems have No Record of the Tracking Number/Numbers that SLC had on Record. No Record for Pickup Delivery Requests."
Eventually, I have received the "Items" that no one claims to be responsible for, after a quite a long period of times, ranging from weeks to a Couple Months+. It always ends up with me having to tell SLC that I am going to report them for Fraudulent Charges. Miraculously, some how, the Missing Items are Delivered in just a day or two after these Conversations, unless I make them Refund my Credit Card, stating that I no longer want the order, I had already purchased from another Retailer.
Also, if requesting that the Order be Cancelled, advise if BP was used that you specifically tell SLC Rep that you want "All Previous Payments charged and payed to be "Refunded" as well as any Future Scheduled Payments to be Stopped Immediately". If Payment was made in full at the time of Purchase and Item no longer wanted, I had to do the same thing, had to demand restitution be made immediately or Charges would be Filed. Yes, they have in the past Charged my Credit Card up to 3 BP before everything was settled. That a Company has the Nerve to continue to Bill Credit/Debit Cards for Payment on Items not fulfilled/received by those Customers is not only Infuriating but Illegal These seem like unnecessary, stupid things to have to do but I am not exaggerating about how my Experiences have been with them.
I would advise that you also check your Credit Card Account or Financial Institution after a couple of days for Refund, and the Correct Refund. Been through all of this also. My Late Spouse asked me over 9 years ago, "Why I ordered and dealt with such an obvious sham of a business, especially, when or even if, the items were ever actually received were just Poor Quality Jewelry and Cheap Chinese Made Junk?? I really couldn't give him an answer.
Yet, here I am still getting burned, more often than not, by the Same Company. To make things worse, they were a much Better Company back then when he thought so poorly of them than what they have been in several years now.
All I have stated is 100% True concerning my Own Experiences and what I have been forced to do to Resolve My Issues. I am the one responsible for continuing to purchase anything from this Company, by now I certainly should have learned my lesson. I would never do business with a Local Retailer that operated with such tactics.
BTW the Heated Coat continues to have Changing Expected Delivery Dates, every few days, has a Different Date , as of yesterday, date is 12/19/23 now. I know another battle is coming and I dread it. "Constantly trying to put out fires," it seems. But this is one I can Control.
Purchased Nothing from SLC during Black Friday Weekend, Christmas Doorbusters or any other of the Neverending Daily "Special Sale Events."
Except for a few items, everything looks like the same products that keep getting recycled and the Items are NOT Holiday Sale Priced, many are higher priced than previously or the same. Free Shipping Days , nearly all the prices are raised, to compensate for the Free Delivery Offer, giving the Customer No Actual Savings. No Extended Holiday Return Policy as virtually every other Company Offers , even our Local Grocery Stores, that brought in Specialty Items, for the Holidays are Offering Extended Holiday Return Date Policies.
Seems to me, if a Company believes that they truly are selling the best items possible at the best prices, that Company Could Offer Extended Holiday Returns Especially if the Company is a Large Mega Corporation as Implied, seems odd, when your Direct Competitors, all have had an Extended Holiday Policy in place since Mid to Late September until 1/31/24, even the one that filed Bankruptcy. I believe that many of these different Specialty made to Order Items or "Closeouts" have actually never been paid for and therefore SLC must make the money from the Customers to get the Products released to them to fulfill orders.
Only thing I know for certain is I have
never had problems with the other Shopping Networks or any Retailer, like I have with this Company. Even though Peak Holiday Shipping Time , I have
received everything from every Retailer that I have ordered from including all the other Shopping Networks within 3-5 days. No hold up with shipping delays. Just received several deliveries this week from purchases made this past Friday and Weekend. Maybe I have just been lucky.
I also do not care for DHL Delivery Service. Think they are also shady. I have requested, as I read others have, for SLC to send my items by any other Carrier than DHL but evidently requests and concerns go unresolved. Just my opinion , obviously.
I do sincerely hope you receive your Tanzanite and it's everything it was advertised to be.
Please ignore typos and grammar errors. didn't have time to review.
It is utterly ridiculous.. 
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