Hello Spooky,Spooky wrote: ↑2 years agoAnother great shot across the port bow🛥!!!GElliot wrote: ↑2 years agoIve been thinking about this today. Instead of revising conversation, it would be helpful if slc would revise it's business model so we don't have so many complaints. It seems as if employees are tired of hearing us complain. Why not make sure people want to work, are trained thoroughly, get the warehouse up to par as well as quality control? It's not the forum that needs revised, it's slc. We would then be here to share our purchases and be excited instead of never ending disappointment.
How about you let us talk about the things we
want to talk about? You can have your categories
and we can have ours. I want all people banned
to be able to come back. You’ve never given
legitimate reasons and people just disappear. That
has to end now. Quit trying to regulate us. We are
the customer who pays all your salaries. Regulate
your company departments, employees and mission statement. Start at the top and work down
Maybe you don’t have a mission statement. You need to fix that right now. If the people at the top want to yell
and scream because we aren’t buying their line
of horse hockey yell right back. They’ll respect you
more if you do. If they still don’t understand then
maybe they should take their company back to
Jaipur and then they can abuse their customers
and employees all they want because that is how
it’s done over there. Customers don’t work for
slc and to try & ‘regulate’ us is laughable (seriously!).
If the top is set on regulating us then I demand
for everyone who posts a royalty fee. You want to use
our posts to paint a rosy picture about how ‘“great”’
it is to shop here so pay us for our reviews. Amazon does and
so do many many many other companies
So I don't want to disregard your comments you are making. But I honestly am needing feedback in regards to the topics so we can better address the feedback. However I want to make sure acknowledge
"Another great shot across the port bow🛥!!!
How about you let us talk about the things we
want to talk about? You can have your categories
and we can have ours. "
Response: I can't accomidate that that is why I am asking for thoughts on topics.
"I want all people banned
to be able to come back."
Response: I cannot accommodate that.
" You’ve never given
legitimate reasons and people just disappear."
Response: In the interest of user privacy (even if they are banned) that is between Shop LC and the user. Most common reasons are:
toxicity, guidelines (speaking negatively about employees/hosts), advertising third party sites, attacking other users.
" Quit trying to regulate us. We are
the customer who pays all your salaries. Regulate
your company departments, employees and mission statement. "
Response: The purpose is not regulation, rather to avoid unnecessary toxicity. And you are correct the customers are why we exist. And for this reason we work to provide an environment whercustomerses can feel confident that although a disagreement may happen, they won't be personally attacked for example. So in short, no we cannot accommodate and environment without regulation. Also each department head has KPI"s that they are accountable for. If they are not met then the matter is addressed with the respective employee.
Other points:
Thanks for the comment around the mission statement we do have one that has recently been updated:
To deliver one million meals per day to children in need by 'FY31 through our one for one meal program: Your purchase feeds...
I feel fortunate that I am able to share feedback with my peers I don't have a concern there.
Although I acknowledge there are opportunities I can confirm that Csat is stable, this is based off of roughly to 50-100k surveys per month. Although our parent company is in India, we do have people from over 100 countries so we are spread out accross the world.
We cannot accommodate a royalty fee. Posting is not mandatory and it's for engagement. Although if anyone is willing to give testimonials I can address those customers case by case.
The purpose of the forum is to have another avenue for customer feedback and ideas. If there happens to be an issue we are accountable for working on that too.
Thank you for sharing your feedback. Do you have any proposals for the topics?