To Danielle

[Catticus]

Well said Catt. You have a great talent with
words. Should we invite the Mod Squad to
our slc swap meet cruise? They deserve a
little fun for all their dedication & hard work

Absolutely, @Spooky! "The Mod Squad" should definitely be on our SLC Swap Meet Cruise!

[Catticus]

Its not difficult to figure out someone's email address especially if you already know someone ELSES email that works for the same company. Hint hint.

@Gemsnob!!!!!

You're a hoot! And, I getcha!
🗝

I just really do love SO many people on this forum! You're all so special in so many different ways. So many of you I felt right off that I'd known you for years!

Gemsnob, I remember when you joined. Loved ya immediately!

[Vicky]

You would think that all you have to do is change names on the email- wouldn’t you- unless the NEW management doesn’t want you to contact them. I tried every version. I even tried ANKUR,PETER, etc. every email came back as undeliverable. They obviously dont care to be bothered with emergencies

[Gemsnob]

Its not difficult to figure out someone's email address especially if you already know someone ELSES email that works for the same company. Hint hint.

@Gemsnob!!!!!

You're a hoot! And, I getcha!
🗝

I just really do love SO many people on this forum! You're all so special in so many different ways. So many of you I felt right off that I'd known you for years!

Gemsnob, I remember when you joined. Loved ya immediately!

Ahhh! You are so sweet! I felt the same about you and so many others on here! Its been so much fun meeting people with the same interests and passions! What a great group of people. ❤

[Catticus]

@Spooky
@RS
@Tothemoon
@Vicky
@CCC
@wolfgirl
@kaylee3
@Gem Lover
@Gemsnob

I agree with everything each of you said!

[Moderator_Danielle]

Danielle

Do you realize how many of us would have left COMPLETELY if it were not for you and your team?

So many were seriously done with ordering from here EVER AGAIN. It is COMPLETELY because of YOU and those working with you, that so many are still here and ARE PURCHASING.

When a person has problems with an order, it's a known longtime thing to call it a "complaint." Thus the term "The Complaint Department", etc.

But some sellers take it "personal." They then think of those who simply want what they paid for, as "complainers."

And that is definitely wrong on so many levels. It's placing the blame on the customer.

Any business that wants to stay in business knows (or SHOULD know) one thing: LISTEN TO YOUR CUSTOMERS.

Listen when they have questions, and do WHATEVER IT TAKES to satisfy them. Be it offering products they love, affordable prices, taking care of returns, of product they purchased being broken, not as shown, not received at all, etc.

A business does not stay in business when they are dismissive of their customers.

How to have a successful business? LISTEN TO YOUR CUSTOMERS. Treat your customers with respect. Your business will grow and last.

How to kill a business? Treat your customers with disdain, remain distant, be unapproachable, mock and ignore your customers.

A LOT of SLC customers were (and some have) ready to leave. And not quietly. Ready to leave means telling others about their experiences with the company WITH a warning not to shop there.

But because YOU stepped in and helped with issues and "complaints", people on this forum are STILL ORDERING.

It's not because of the hosts, that people who were "done" decided to stay AND CONTINUE TO PLACE ORDERS.

It's not because of the new president or his changes or new ideas. It's not because the products are "just too good to pass up."

All of those still ordering who do not like certain changes here, are still ordering because they now feel "safe" to do so.

Why is that? It's because we saw YOU taking us seriously. We saw YOU working to correct issues, personally handling returns, orders not received, items broken, or not as shown, and so on.

If YOU (and those working with you) had not stepped in, the customers on here who continue to order, would have been long gone.

Now, because people SEE that you can be contacted AND THAT YOU DO REPLY AND THAT YOU (AND YOUR TEAM) DO HELP CUSTOMERS, others who've recently joined this forum are feeling "safer" in ordering, too.

Yes, there have been many changes that long-standing customers are very unhappy about. But SO MANY who were on their way out the door, or already out the door, are here ordering.

BECAUSE OF ONE REASON.

THEY SEE THERE IS A PERSON FROM SLC ON HERE WHO WILL LISTEN TO THEM, AND WORK HARD TO DO WHAT THEY CAN TO HELP WITH THEIR ORDER(S).

THAT PERSON IS YOU.

I don't know how things "work" in the Moderator Department. In no way do I mean to imply that the other Mods are not working hard. Sometimes new names pop up, some we don't see anymore, so we aren't sure who handles what. I know some Moderator names; Preston, Connor, LaRica, ChrisR, ChrisH, Miranda, and Stephanie (who is dearly missed).

I know there are other Mods, and I am certainly not leaving them out. It's just that we "see" you online more often. But for all we know, you could be passing some of our messages to these other Mods, and they could be working their tail ends off to help us. We do not know who works on this, who works on that. We do not know the "inner workings" of each department.

What I mean to say is that we now feel we are being "heard" by some: Those who Moderate this forum.

If you were not working so hard as a team, bothering to respond, and doing all the details we do not see to help us with our orders, this forum would be empty.

I hope SLC's management and owners know this. In my opinion they do not.

How can we make it known to them, Danielle?

There are no email addresses that we can find to reach the president. There should be.

I really would like to know how we can let management AS WELL AS THE PRESIDENT, AMIT HIMSELF, know about all that I've said above.

Can we write to him personally? Will it be read? SLC NEEDS to know that they have an employee named Danielle and other employees, who have kept many of us from leaving, and are the reason we are still making purchases!

This needs to be known. Customer's being LISTENED TO is THE ONLY THING that keeps a business going.

Please let us know HOW we can EACH tell those "in charge" that it is because of YOU AND YOUR TEAM that we're still here, and still purchasing from SLC.

Thank You, Danielle and all the Mods, and "The Team."

Hello,

Firstly, thank you so much for the letter! It was a lovely surprise to check-in and see it. I am so happy that our team was able to help you and others feel more confident in shopping with us. At the end of the day we need our customers to thrive. The last thing we want to do is make people upset.

I always appreciate customers that reach out to us because to me that means they are giving Shop LC an opportunity to make it right. I also agree about listening to our customers is essential. We have a whole process around it called voice of the customer.
It makes me happy to see you guys are still ordering. Obviously we are business so making sales is important, but it’s more than that. I think you put it well when you mentioned that people feel more “safe” to continue doing business with us. I can’t take all the credit, we have a great team. Without them so many solutions wouldn’t be possible.

You guys can feel confident knowing that the forum is something viewed by many in the company. It’s not just managers or agents, but all the way to our chairman. I have shared this thread with my boss who is the Director of Services.
In regards to writing Amit, customers do send letters (snail mail) all the time! (letters are read).Additionally, our line that customers can text into is also seen/viewed/addressed by members of our senior leadership.

Again, thank you for allowing us the opportunity to try and make it right.

[Moderator_Danielle]

Well said Catt. You have a great talent with
words. Should we invite the Mod Squad to
our slc swap meet cruise? They deserve a
little fun for all their dedication & hard work

That sounds fun! Happy to help!

[Moderator_Danielle]

Danielle

Do you realize how many of us would have left COMPLETELY if it were not for you and your team?

So many were seriously done with ordering from here EVER AGAIN. It is COMPLETELY because of YOU and those working with you, that so many are still here and ARE PURCHASING.

When a person has problems with an order, it's a known longtime thing to call it a "complaint." Thus the term "The Complaint Department", etc.

But some sellers take it "personal." They then think of those who simply want what they paid for, as "complainers."

And that is definitely wrong on so many levels. It's placing the blame on the customer.

Any business that wants to stay in business knows (or SHOULD know) one thing: LISTEN TO YOUR CUSTOMERS.

Listen when they have questions, and do WHATEVER IT TAKES to satisfy them. Be it offering products they love, affordable prices, taking care of returns, of product they purchased being broken, not as shown, not received at all, etc.

A business does not stay in business when they are dismissive of their customers.

How to have a successful business? LISTEN TO YOUR CUSTOMERS. Treat your customers with respect. Your business will grow and last.

How to kill a business? Treat your customers with disdain, remain distant, be unapproachable, mock and ignore your customers.

A LOT of SLC customers were (and some have) ready to leave. And not quietly. Ready to leave means telling others about their experiences with the company WITH a warning not to shop there.

But because YOU stepped in and helped with issues and "complaints", people on this forum are STILL ORDERING.

It's not because of the hosts, that people who were "done" decided to stay AND CONTINUE TO PLACE ORDERS.

It's not because of the new president or his changes or new ideas. It's not because the products are "just too good to pass up."

All of those still ordering who do not like certain changes here, are still ordering because they now feel "safe" to do so.

Why is that? It's because we saw YOU taking us seriously. We saw YOU working to correct issues, personally handling returns, orders not received, items broken, or not as shown, and so on.

If YOU (and those working with you) had not stepped in, the customers on here who continue to order, would have been long gone.

Now, because people SEE that you can be contacted AND THAT YOU DO REPLY AND THAT YOU (AND YOUR TEAM) DO HELP CUSTOMERS, others who've recently joined this forum are feeling "safer" in ordering, too.

Yes, there have been many changes that long-standing customers are very unhappy about. But SO MANY who were on their way out the door, or already out the door, are here ordering.

BECAUSE OF ONE REASON.

THEY SEE THERE IS A PERSON FROM SLC ON HERE WHO WILL LISTEN TO THEM, AND WORK HARD TO DO WHAT THEY CAN TO HELP WITH THEIR ORDER(S).

THAT PERSON IS YOU.

I don't know how things "work" in the Moderator Department. In no way do I mean to imply that the other Mods are not working hard. Sometimes new names pop up, some we don't see anymore, so we aren't sure who handles what. I know some Moderator names; Preston, Connor, LaRica, ChrisR, ChrisH, Miranda, and Stephanie (who is dearly missed).

I know there are other Mods, and I am certainly not leaving them out. It's just that we "see" you online more often. But for all we know, you could be passing some of our messages to these other Mods, and they could be working their tail ends off to help us. We do not know who works on this, who works on that. We do not know the "inner workings" of each department.

What I mean to say is that we now feel we are being "heard" by some: Those who Moderate this forum.

If you were not working so hard as a team, bothering to respond, and doing all the details we do not see to help us with our orders, this forum would be empty.

I hope SLC's management and owners know this. In my opinion they do not.

How can we make it known to them, Danielle?

There are no email addresses that we can find to reach the president. There should be.

I really would like to know how we can let management AS WELL AS THE PRESIDENT, AMIT HIMSELF, know about all that I've said above.

Can we write to him personally? Will it be read? SLC NEEDS to know that they have an employee named Danielle and other employees, who have kept many of us from leaving, and are the reason we are still making purchases!

This needs to be known. Customer's being LISTENED TO is THE ONLY THING that keeps a business going.

Please let us know HOW we can EACH tell those "in charge" that it is because of YOU AND YOUR TEAM that we're still here, and still purchasing from SLC.

Thank You, Danielle and all the Mods, and "The Team."

Brava Catticus

Danielle certainly is an asset to SLC and hopefully is fully appreciated by them and I feel confident that there will be those who will hear our voices, very soon.

Thank you. I'm very proud of our team!

[Moderator_Danielle]

It’s always the hard working people behind the scene, such as Danielle, who really keep the show running!

Thank you! Happy our team has the opportunity to Deliver Joy to you guys!

[Moderator_Danielle]

I agree that Danielle and other moderators are at least trying. I wouldn’t count on Amit letting insignificant others like us get a way to contact him. If I had a issue when Kevin was President, I emailed Kevin@shoplc.com and he replied to me within hours. When shoplc had a serious glitch a few weeks ago, there was no way to contact anyone in Management. Customer service said they had no number to their IT dept, nor to security, nor Management. Even Jeff Bez.. from AMa... has a direct email. His assistant emailed me back same day and took care of the issue. New management at shoplc have yet to do anything but alienate long time customers.

Hello Vicky,

I am sorry to hear that customer service didn't give a satisfactory response when there were issues a few weeks ago. Was this an email or a phone call? That way I can research the situation.