Do you realize how many of us would have left COMPLETELY if it were not for you and your team?
So many were seriously done with ordering from here EVER AGAIN. It is COMPLETELY because of YOU and those working with you, that so many are still here and ARE PURCHASING.
When a person has problems with an order, it's a known longtime thing to call it a "complaint." Thus the term "The Complaint Department", etc.
But some sellers take it "personal." They then think of those who simply want what they paid for, as "complainers."
And that is definitely wrong on so many levels. It's placing the blame on the customer.
Any business that wants to stay in business knows (or SHOULD know) one thing: LISTEN TO YOUR CUSTOMERS.
Listen when they have questions, and do WHATEVER IT TAKES to satisfy them. Be it offering products they love, affordable prices, taking care of returns, of product they purchased being broken, not as shown, not received at all, etc.
A business does not stay in business when they are dismissive of their customers.
How to have a successful business? LISTEN TO YOUR CUSTOMERS. Treat your customers with respect. Your business will grow and last.
How to kill a business? Treat your customers with disdain, remain distant, be unapproachable, mock and ignore your customers.
A LOT of SLC customers were (and some have) ready to leave. And not quietly. Ready to leave means telling others about their experiences with the company WITH a warning not to shop there.
But because YOU stepped in and helped with issues and "complaints", people on this forum are STILL ORDERING.
It's not because of the hosts, that people who were "done" decided to stay AND CONTINUE TO PLACE ORDERS.
It's not because of the new president or his changes or new ideas. It's not because the products are "just too good to pass up."
All of those still ordering who do not like certain changes here, are still ordering because they now feel "safe" to do so.
Why is that? It's because we saw YOU taking us seriously. We saw YOU working to correct issues, personally handling returns, orders not received, items broken, or not as shown, and so on.
If YOU (and those working with you) had not stepped in, the customers on here who continue to order, would have been long gone.
Now, because people SEE that you can be contacted AND THAT YOU DO REPLY AND THAT YOU (AND YOUR TEAM) DO HELP CUSTOMERS, others who've recently joined this forum are feeling "safer" in ordering, too.
Yes, there have been many changes that long-standing customers are very unhappy about. But SO MANY who were on their way out the door, or already out the door, are here ordering.
BECAUSE OF ONE REASON.
THEY SEE THERE IS A PERSON FROM SLC ON HERE WHO WILL LISTEN TO THEM, AND WORK HARD TO DO WHAT THEY CAN TO HELP WITH THEIR ORDER(S).
THAT PERSON IS YOU.
I don't know how things "work" in the Moderator Department. In no way do I mean to imply that the other Mods are not working hard. Sometimes new names pop up, some we don't see anymore, so we aren't sure who handles what. I know some Moderator names; Preston, Connor, LaRica, ChrisR, ChrisH, Miranda, and Stephanie (who is dearly missed).
I know there are other Mods, and I am certainly not leaving them out. It's just that we "see" you online more often. But for all we know, you could be passing some of our messages to these other Mods, and they could be working their tail ends off to help us. We do not know who works on this, who works on that. We do not know the "inner workings" of each department.
What I mean to say is that we now feel we are being "heard" by some: Those who Moderate this forum.
If you were not working so hard as a team, bothering to respond, and doing all the details we do not see to help us with our orders, this forum would be empty.
I hope SLC's management and owners know this. In my opinion they do not.
How can we make it known to them, Danielle?
There are no email addresses that we can find to reach the president. There should be.
I really would like to know how we can let management AS WELL AS THE PRESIDENT, AMIT HIMSELF, know about all that I've said above.
Can we write to him personally? Will it be read? SLC NEEDS to know that they have an employee named Danielle and other employees, who have kept many of us from leaving, and are the reason we are still making purchases!
This needs to be known. Customer's being LISTENED TO is THE ONLY THING that keeps a business going.
Please let us know HOW we can EACH tell those "in charge" that it is because of YOU AND YOUR TEAM that we're still here, and still purchasing from SLC.
Thank You, Danielle and all the Mods, and "The Team."
