Hi Moderators,
Adi and Peter mentioned there is a VOICE OF THE CUSTOMER program, where we can give suggestions for items we want to see, and feedback.
Can you let us know, how to access it.
Thanks !!
Voice of the customer program
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Re: Voice of the customer program
Maybe they mean the New Product Ideas section?
Not sure what they mean about "feedback" as it appears that none of them (the hosts, owner, managers, etc) are doing any sort of interaction with us, the customers. For feedback to work, there need to be TWO-WAY consversation. And so far, that only comes from Mod_Michelle, and sometimes Connor.
Not sure what they mean about "feedback" as it appears that none of them (the hosts, owner, managers, etc) are doing any sort of interaction with us, the customers. For feedback to work, there need to be TWO-WAY consversation. And so far, that only comes from Mod_Michelle, and sometimes Connor.
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Re: Voice of the customer program
They claimed its reviewed monthly by management ?? I wrote down what they called it : VOICE OF THE CUSTOMER program
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Re: Voice of the customer program
ok, gonna be snarky here ... perhaps that program is located in the warehouse where they can't find anything???
If such a program exists, and is reviewed by management, I'm sure we'd ALL like to see it!
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- Moderator_Danielle
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Re: Voice of the customer program
Hello,
The voice of the customer program is an internal initiative. My apologies if they didn't clarify properly. We collect information from 21 different sources. The information is then compiled and processed to ascertain the sentiment. Also, each comment is tagged in categories that are linked to specific departments. The comments are shared with the Key stakeholders weekly so actions can be taken. For example, I get comments to sent to me so I can address specific customers. Sometimes it's a situation where an agent didn't handle things properly, the comment allows me to identify the situation and make things right.
Your suggestions are already being compiled. Each live text we get, any product feedback we get, third party sites, and many more.
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Re: Voice of the customer program
Moderator_Danielle wrote: ↑4 years agoHello,
The voice of the customer program is an internal initiative. My apologies if they didn't clarify properly. We collect information from 21 different sources. The information is then compiled and processed to ascertain the sentiment. Also, each comment is tagged in categories that are linked to specific departments. The comments are shared with the Key stakeholders weekly so actions can be taken. For example, I get comments to sent to me so I can address specific customers. Sometimes it's a situation where an agent didn't handle things properly, the comment allows me to identify the situation and make things right.
Your suggestions are already being compiled. Each live text we get, any product feedback we get, third party sites, and many more.
Your the best Danielle!!!!
- Moderator_Danielle
- Posts: 778
- Joined: 4 years ago
Re: Voice of the customer program
Always happy to help .Kb wrote: ↑4 years agoModerator_Danielle wrote: ↑4 years agoHello,
The voice of the customer program is an internal initiative. My apologies if they didn't clarify properly. We collect information from 21 different sources. The information is then compiled and processed to ascertain the sentiment. Also, each comment is tagged in categories that are linked to specific departments. The comments are shared with the Key stakeholders weekly so actions can be taken. For example, I get comments to sent to me so I can address specific customers. Sometimes it's a situation where an agent didn't handle things properly, the comment allows me to identify the situation and make things right.
Your suggestions are already being compiled. Each live text we get, any product feedback we get, third party sites, and many more.
Your the best Danielle!!!!