Item said free shipping, but shipping charged

[Jonarts]

Hi,
I purchased 3 sets of the freshwater pearl/bracelet/earrings combo yesterday and it said free shipping. I was charged shipping x3. Whats the best way to get this taken care of? I took screen shots of the live presentation that shows it was suppose to be free.
Thanks

[RS]

Hi,
I purchased 3 sets of the freshwater pearl/bracelet/earrings combo yesterday and it said free shipping. I was charged shipping x3. Whats the best way to get this taken care of? I took screen shots of the live presentation that shows it was suppose to be free.
Thanks

Welcome to the forum!

I would either call customer service and ask them to refund your shipping or contact a Mod here in the forum.

We do it like this.

@Moderator_Danielle
@Moderator_Preston
@Moderator_Connor

Can you help Jonarts please?

[Moderator_Connor]

Hi,
I purchased 3 sets of the freshwater pearl/bracelet/earrings combo yesterday and it said free shipping. I was charged shipping x3. Whats the best way to get this taken care of? I took screen shots of the live presentation that shows it was suppose to be free.
Thanks

Good Evening, Jonarts!

Thank you for your message! I am so sorry to hear this, and would be more than happy to assist with this. If you could, may you please send an email to customerservice@shoplc.com with the order number? With this, we can look up what happened and get this resolved as soon as possible for you. We look forward to hearing from you!

[Jonarts]

Thank you everyone! I sent an email.

[Moderator_Danielle]

Hi,
I purchased 3 sets of the freshwater pearl/bracelet/earrings combo yesterday and it said free shipping. I was charged shipping x3. Whats the best way to get this taken care of? I took screen shots of the live presentation that shows it was suppose to be free.
Thanks

Hello nice to meet you .

Please get the information me at danielle.jackson@shoplc.com and I will make sure that it is taken care of for you!