Shady business

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Moderator_Danielle
Posts: 577
Joined: 6 months ago

Re: Shady business

Post by Moderator_Danielle » 1 week ago

Rolltide wrote:
1 week ago
Ginger wrote:
1 week ago
I just looked back at my January program guide, good thing I kept it. The vault clearance ended on 1-10-2020. Then on January 11th, shungite was on. January 12th was anthill garnet & January 13th was champagne diamonds. These shows were NOT clearance or vault clearance shows, check your January program guides everyone & the mods. This is ridiculous to say it was clearance, it’s bad business practices.
@Moderator_Danielle Please read this post. And you sent back merchandise to me and are claiming it is clearance when it was not. I am referring to the two garnet rings you are sending back to me (probably having replaced the white tags with yellow clearance) because you are claiming they are clearance. How can you do this? And what is to keep warehouse from keeping 25% of the legitimate return? You are saying it is clearance and have probably yellow tagged it now.
Hello we will honor the return. I am very sorry for any inconvenience this has caused. The refund will not have a restocking fee I will document the account accordingly. I appreciate you giving us the time to make it right. Do you have a return label? If not I can send another.
6 x

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OtherSideOfTheTracks
Posts: 884
Joined: 3 months ago

Re: Shady business

Post by OtherSideOfTheTracks » 1 week ago

Moderator_Danielle wrote:
1 week ago
Rolltide wrote:
1 week ago
Ginger wrote:
1 week ago
I just looked back at my January program guide, good thing I kept it. The vault clearance ended on 1-10-2020. Then on January 11th, shungite was on. January 12th was anthill garnet & January 13th was champagne diamonds. These shows were NOT clearance or vault clearance shows, check your January program guides everyone & the mods. This is ridiculous to say it was clearance, it’s bad business practices.
@Moderator_Danielle Please read this post. And you sent back merchandise to me and are claiming it is clearance when it was not. I am referring to the two garnet rings you are sending back to me (probably having replaced the white tags with yellow clearance) because you are claiming they are clearance. How can you do this? And what is to keep warehouse from keeping 25% of the legitimate return? You are saying it is clearance and have probably yellow tagged it now.
Hello we will honor the return. I am very sorry for any inconvenience this has caused. The refund will not have a restocking fee I will document the account accordingly. I appreciate you giving us the time to make it right. Do you have a return label? If not I can send another.
That's fantastic news! @Moderator_Danielle - Will you please get to me? I was asking for your help too! My thread is "Calling Customer Service" and please go to the end as I have the same problem of getting my returns returned to me but they were not on clearance or auction. Thank you!
3 x

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Moderator_Danielle
Posts: 577
Joined: 6 months ago

Re: Shady business

Post by Moderator_Danielle » 1 week ago

OtherSideOfTheTracks wrote:
1 week ago
Moderator_Danielle wrote:
1 week ago
Rolltide wrote:
1 week ago


@Moderator_Danielle Please read this post. And you sent back merchandise to me and are claiming it is clearance when it was not. I am referring to the two garnet rings you are sending back to me (probably having replaced the white tags with yellow clearance) because you are claiming they are clearance. How can you do this? And what is to keep warehouse from keeping 25% of the legitimate return? You are saying it is clearance and have probably yellow tagged it now.
Hello we will honor the return. I am very sorry for any inconvenience this has caused. The refund will not have a restocking fee I will document the account accordingly. I appreciate you giving us the time to make it right. Do you have a return label? If not I can send another.
That's fantastic news! @Moderator_Danielle - Will you please get to me? I was asking for your help too! My thread is "Calling Customer Service" and please go to the end as I have the same problem of getting my returns returned to me but they were not on clearance or auction. Thank you!

Hello, yes we will honor the return. Again I’m sorry for my delay. Do you have a label? If not I will get one to you.
4 x

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OtherSideOfTheTracks
Posts: 884
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Re: Shady business

Post by OtherSideOfTheTracks » 1 week ago

Moderator_Danielle wrote:
1 week ago
OtherSideOfTheTracks wrote:
1 week ago
Moderator_Danielle wrote:
1 week ago


Hello we will honor the return. I am very sorry for any inconvenience this has caused. The refund will not have a restocking fee I will document the account accordingly. I appreciate you giving us the time to make it right. Do you have a return label? If not I can send another.
That's fantastic news! @Moderator_Danielle - Will you please get to me? I was asking for your help too! My thread is "Calling Customer Service" and please go to the end as I have the same problem of getting my returns returned to me but they were not on clearance or auction. Thank you!

Hello, yes we will honor the return. Again I’m sorry for my delay. Do you have a label? If not I will get one to you.
@Moderator_Danielle Yes, please send me a return label. I have one other concern. These items had yellow "clearance" tags put on them after I returned it. How will this affect the person who will open the return package and they see the yellow, do not return tags? I'm worried they will see this and we go through the cycle again. I hope they will look at my account to see notes. Should I remove the yellow tags?
3 x

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Moderator_Danielle
Posts: 577
Joined: 6 months ago

Re: Shady business

Post by Moderator_Danielle » 1 week ago

OtherSideOfTheTracks wrote:
1 week ago
Moderator_Danielle wrote:
1 week ago
OtherSideOfTheTracks wrote:
1 week ago


That's fantastic news! @Moderator_Danielle - Will you please get to me? I was asking for your help too! My thread is "Calling Customer Service" and please go to the end as I have the same problem of getting my returns returned to me but they were not on clearance or auction. Thank you!

Hello, yes we will honor the return. Again I’m sorry for my delay. Do you have a label? If not I will get one to you.
@Moderator_Danielle Yes, please send me a return label. I have one other concern. These items had yellow "clearance" tags put on them after I returned it. How will this affect the person who will open the return package and they see the yellow, do not return tags? I'm worried they will see this and we go through the cycle again. I hope they will look at my account to see notes. Should I remove the yellow tags?
The returns person is required to review the account before processing the return. I can confirm then will see my notes.
3 x

Ginger
Posts: 783
Joined: 3 months ago

Re: Shady business

Post by Ginger » 1 week ago

I hope you both get your full refunds @Rolltide
@OtherSideOfTheTracks and I am glad I kept my January program guide stating it wasn’t clearance shows. Also you can go back through the Anthill Garnet threads & you all are talking about what you had purchased. It makes me wonder how many others this has happened to that isn’t on the forums. Please keep us updated on your refund status. 💜💜
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OtherSideOfTheTracks
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Re: Shady business

Post by OtherSideOfTheTracks » 1 week ago

Ginger wrote:
1 week ago
I hope you both get your full refunds @Rolltide
@OtherSideOfTheTracks and I am glad I kept my January program guide stating it wasn’t clearance shows. Also you can go back through the Anthill Garnet threads & you all are talking about what you had purchased. It makes me wonder how many others this has happened to that isn’t on the forums. Please keep us updated on your refund status. 💜💜
Ginger! You have provided essential information that I believe was key to getting our refunds approved by SLC as they realized we have the proof through their advertising that you provided. Thank you for this and for stopping your life - while you are grieving - to help me and RT sort this mess out. How precious and generous of you to care! I owe you for this one! I love you and I'm praying for you, Ginger. I hope you have taken time to eat a good meal, drink lots of water and rest and sleep deeply. Take some time to just drift off and sleep. You are on my mind and in my prayers. Love to you, --- osott
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Rolltide
Posts: 395
Joined: 2 months ago

Re: Shady business

Post by Rolltide » 1 week ago

:D
Last edited by Rolltide 1 week ago, edited 1 time in total.
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Rolltide
Posts: 395
Joined: 2 months ago

Re: Shady business

Post by Rolltide » 1 week ago

:D
Last edited by Rolltide 1 week ago, edited 1 time in total.
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Gypsy
Posts: 1580
Joined: 3 months ago

Re: Shady business

Post by Gypsy » 1 week ago

Rolltide wrote:
1 week ago
UPDATE: So I called the billing department to check on the return label I was supposed to have been emailed. The recording said your wait time is less than one minute. Only problem is, the recording came on and said this for over 5 minutes. Then recording came on saying if you would like a call back press 1, otherwise continue to hold. I continued to hold, then someone picked up the phone, held it, then hung it up. I called back through to another department, was told he would send a note to his supervisor but it would depend on how fast the mail was? I said what do you mean, they said I would be EMAILED the return label. He said oh you want it emailed? I said well that's what I was told, can you email it to me? He said sure, but he could not say when I would receive it. Said same thing again, 24-48 hours. So no label and I received no phonecall from Danielle today. Come Monday I will turn it over to Consumer Affairs as I have no more patience or trust to deal with this. Also, btw, they took out 2 more budget pays on my credit card today for the 2 garnet rings I sent back that they claimed were clearance, but are not. Thanks Shop LC for making my jewelry dreams come true. One thing about it, I could have credit card snatch it off and at least I will have the satisfaction of not having to pay it for now or pay interest on it. I am in the habit these days of cutting out everything in my life that is bad, so at least I can do this and move forward when this is done.
@Rolltide
You have certainly been patient with SLC . Dont think I've ever heard of someone getting this much of a hassle. Hope you are able to get this resolved the way you should. -Gypsy
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