Return and Refund

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Lulu
Posts: 296
Joined: 10 months ago

Return and Refund

Post by Lulu » 6 months ago

On January 22nd, I returned a ring. Hadn't heard anything so checked my tracking # on USPS website Feb 8th. It indicated the item has not been scanned as delivered. On Feb 9th, USPS sent me a notice that there was a 'delivery exception' (?). Later in the day, SLC emailed me that a full price refund had been issued.

Isn't this odd?
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Rolltide
Posts: 580
Joined: 8 months ago

Re: Return and Refund

Post by Rolltide » 6 months ago

:D
Last edited by Rolltide 6 months ago, edited 1 time in total.
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Lulu
Posts: 296
Joined: 10 months ago

Re: Return and Refund

Post by Lulu » 6 months ago

Well, that's interesting. What if there was a dishonest person working in returns and claimed the package was never received? Then we would have to file a claim with the post office?

Many years ago, it was said that another Jewelry channel had a problem in their returns dept with an employee being light-fingered. I had returned a champagne diamond band and it was claimed they never received it. I had failed to get a receipt and ate the loss.
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Rolltide
Posts: 580
Joined: 8 months ago

Re: Return and Refund

Post by Rolltide » 6 months ago

:D
Last edited by Rolltide 6 months ago, edited 1 time in total.
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Annoyed
Posts: 4
Joined: 6 months ago

Re: Return and Refund

Post by Annoyed » 6 months ago

Confused, it says return on all items with 30 days . Then I hear you can't return clearance items, soooo why say "All"? Also a rep told me I can return my items, of course I made sure to say they're not broken except one. Oy vey..well they have my items I've returned so I need to know what's what
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Rolltide
Posts: 580
Joined: 8 months ago

Re: Return and Refund

Post by Rolltide » 6 months ago

:D
Last edited by Rolltide 6 months ago, edited 1 time in total.
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Blossom
Posts: 2021
Joined: 10 months ago

Re: Return and Refund

Post by Blossom » 6 months ago

I returned an item 1/27/20. Received email yesterday stating my refund has been processed but...for how much? I was expecting full refund: Item price, s/h, tax & not have return label deducted (platinum over turned my finger green!). Now unless I call my financial institution, I won't know until I get my statement a month from now. I wish they would include refund amt w/email.
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Moderator_Danielle
Posts: 718
Joined: 1 year ago

Re: Return and Refund

Post by Moderator_Danielle » 6 months ago

Annoyed wrote:
6 months ago
Confused, it says return on all items with 30 days . Then I hear you can't return clearance items, soooo why say "All"? Also a rep told me I can return my items, of course I made sure to say they're not broken except one. Oy vey..well they have my items I've returned so I need to know what's what
Hello Annoyed glad to help you please get your information to me danielle.jackson@shoplc.com. Working through emails as quickly as I can! But we will get things taken care of for you! :)
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CC
Posts: 294
Joined: 11 months ago

Re: Return and Refund

Post by CC » 6 months ago

Make sure you want rough cut items when ordering them and be prepared to keep them. I bought a shungite rough cut ring during clearance. When I received the ring the edges of the rough cut stone could scratch or cut you. I returned it as defective even though purchased during clearance. I have purchased other rough cut items and there were no sharp edges.I would never purchase any item with edges that could scratch you. Well much to my surprise it was returned to me with a letter saying they" could not accept return as it was bought during clearance". I sent it back because it was " defective". I called spoke to supervisor in returns and was told I could not return the ring as defective as it was sold to me in " rough" cut form.( Doesn't matter to them that the edges of stone are not polished and can scratch you) So stuck with a ring ,not comfortable wearing due to jagged edges.
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Rolltide
Posts: 580
Joined: 8 months ago

Re: Return and Refund

Post by Rolltide » 6 months ago

:D
Last edited by Rolltide 6 months ago, edited 1 time in total.
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