Calling Customer Service

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OtherSideOfTheTracks
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 1 week ago

@Moderator_Danielle

Hi Danielle, I'm trying to be patient but I"m getting very concerned with my returns that were returned to me in error because SLC said the purchases clearance items or $1 Auction items and they were not.

Here are the dates of the live presentations of which I made purchases. I'm putting it here for prosperity and clarity. Please get in touch with me at the telephone number on file. I'm seeing others with the same problem as mine and it's worrying me very much. I'm concerned also about being charged shipping for returning the items in error back to me and also a restocking fee that would not apply because I returned them within 30 days of purchase.

The Warehouse Clearance sale ENDED on January 10th, 2020.
January 11th, Shungite
January 12th, Anthill Garnet
January 13th Champaign Diamonds
January 13th Moldavite
January 15th Orissa Rhodolite Garnet

I hope to talk to you soon. Thank you, kindly!
Last edited by OtherSideOfTheTracks 1 week ago, edited 2 times in total.
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Rolltide
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Re: Calling Customer Service

Post by Rolltide » 1 week ago

:D
Last edited by Rolltide 1 week ago, edited 1 time in total.
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Rolltide
Posts: 395
Joined: 2 months ago

Re: Calling Customer Service

Post by Rolltide » 1 week ago

:D
Last edited by Rolltide 1 week ago, edited 1 time in total.
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OtherSideOfTheTracks
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 1 week ago

Rolltide wrote:
1 week ago
Also, I spoke to Danielle over the refunds several days ago. Now she has someone else call, and the someone else is saying that Danielle can no longer speak to the customers.
Well, Danielle posted to me twice that she would get with me, so I'm trying to be patient. :)
1 x

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Moderator_Danielle
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Re: Calling Customer Service

Post by Moderator_Danielle » 1 week ago

OtherSideOfTheTracks wrote:
1 week ago
@Moderator_Danielle

Hi Danielle, I'm trying to be patient but I"m getting very concerned with my returns that were returned to me in error because SLC said the purchases clearance items or $1 Auction items and they were not.

Here are the dates of the live presentations of which I made purchases. I'm putting it here for prosperity and clarity. Please get in touch with me at the telephone number on file. I'm seeing others with the same problem as mine and it's worrying me very much. I'm concerned also about being charged shipping for returning the items in error back to me and also a restocking fee that would not apply because I returned them within 30 days of purchase.

The Warehouse Clearance sale ENDED on January 10th, 2020.
January 11th, Shungite
January 12th, Anthill Garnet
January 13th Champaign Diamonds
January 13th Moldavite
January 15th Orissa Rhodolite Garnet

I hope to talk to you soon. Thank you, kindly!
Hello, again thank you for your patience. I will notate your account about the returns. Do you have label? If not I will send another one so we can get it straightened away. Again I am very sorry for not being able to call. I have been tied up with a few things. This is why I have had some agents help me with calls.
2 x

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Moderator_Danielle
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Re: Calling Customer Service

Post by Moderator_Danielle » 1 week ago

Rolltide wrote:
1 week ago
Also, I spoke to Danielle over the refunds several days ago. Now she has someone else call, and the someone else is saying that Danielle can no longer speak to the customers.
I will be sure to review the call, I never indicated to anyone that I can’t speak to customers. Truly I have been having agents help me because I have been tied up with additional responsibilities in my work. Obviously that is not your fault so that is why I have engaged some other team members to help.
1 x

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OtherSideOfTheTracks
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 1 week ago

Moderator_Danielle wrote:
1 week ago
OtherSideOfTheTracks wrote:
1 week ago
@Moderator_Danielle

Hi Danielle, I'm trying to be patient but I"m getting very concerned with my returns that were returned to me in error because SLC said the purchases clearance items or $1 Auction items and they were not.

Here are the dates of the live presentations of which I made purchases. I'm putting it here for prosperity and clarity. Please get in touch with me at the telephone number on file. I'm seeing others with the same problem as mine and it's worrying me very much. I'm concerned also about being charged shipping for returning the items in error back to me and also a restocking fee that would not apply because I returned them within 30 days of purchase.

The Warehouse Clearance sale ENDED on January 10th, 2020.
January 11th, Shungite
January 12th, Anthill Garnet
January 13th Champaign Diamonds
January 13th Moldavite
January 15th Orissa Rhodolite Garnet

I hope to talk to you soon. Thank you, kindly!
Hello, again thank you for your patience. I will notate your account about the returns. Do you have label? If not I will send another one so we can get it straightened away. Again I am very sorry for not being able to call. I have been tied up with a few things. This is why I have had some agents help me with calls.
@Moderator_Danielle
No, ma'am, I do not have a return label unless I can use one from another purchase I kept. Will you please verify that my returns are eligible for refund and I won't be charged for restocking fee and return shipping twice to SLC and once from SLC to me? I would appreciate it.
Last edited by OtherSideOfTheTracks 1 week ago, edited 1 time in total.
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OtherSideOfTheTracks
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 1 week ago

I'm tagging you in a new post because the my reply post wouldn't let me type a mention to you @Moderator_Danielle - so please see my reply above. Thank YOU! <3
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Moderator_Danielle
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Re: Calling Customer Service

Post by Moderator_Danielle » 1 week ago

OtherSideOfTheTracks wrote:
1 week ago
Moderator_Danielle wrote:
1 week ago
OtherSideOfTheTracks wrote:
1 week ago
@Moderator_Danielle

Hi Danielle, I'm trying to be patient but I"m getting very concerned with my returns that were returned to me in error because SLC said the purchases clearance items or $1 Auction items and they were not.

Here are the dates of the live presentations of which I made purchases. I'm putting it here for prosperity and clarity. Please get in touch with me at the telephone number on file. I'm seeing others with the same problem as mine and it's worrying me very much. I'm concerned also about being charged shipping for returning the items in error back to me and also a restocking fee that would not apply because I returned them within 30 days of purchase.

The Warehouse Clearance sale ENDED on January 10th, 2020.
January 11th, Shungite
January 12th, Anthill Garnet
January 13th Champaign Diamonds
January 13th Moldavite
January 15th Orissa Rhodolite Garnet

I hope to talk to you soon. Thank you, kindly!
Hello, again thank you for your patience. I will notate your account about the returns. Do you have label? If not I will send another one so we can get it straightened away. Again I am very sorry for not being able to call. I have been tied up with a few things. This is why I have had some agents help me with calls.

No, ma'am, I do not have a return label unless I can use one from another purchase I kept. Will you please verify that my returns are eligible for refund and I won't be charged for restocking fee and return shipping twice to SLC and once from SLC to me? I would appreciate it.
I can confirm there will not be a restocking fee. They will be processed for refund. I will send a new label when I’m in the office tomorrow morning.
2 x

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OtherSideOfTheTracks
Posts: 884
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 1 week ago

Moderator_Danielle wrote:
1 week ago
OtherSideOfTheTracks wrote:
1 week ago
Moderator_Danielle wrote:
1 week ago


Hello, again thank you for your patience. I will notate your account about the returns. Do you have label? If not I will send another one so we can get it straightened away. Again I am very sorry for not being able to call. I have been tied up with a few things. This is why I have had some agents help me with calls.

No, ma'am, I do not have a return label unless I can use one from another purchase I kept. Will you please verify that my returns are eligible for refund and I won't be charged for restocking fee and return shipping twice to SLC and once from SLC to me? I would appreciate it.
I can confirm there will not be a restocking fee. They will be processed for refund. I will send a new label when I’m in the office tomorrow morning.
Thank you, Danielle! I'm very grateful for you looking into this and for resolving it for me! Have a good evening!
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