Calling Customer Service

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OtherSideOfTheTracks
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 1 week ago

@Moderator_Danielle I have one other concern. These items had yellow "clearance" tags put on them after I returned it. How will this affect the person who will open the return package and they see the yellow, do not return tags? I'm worried they will see this and we go through the cycle again. I hope they will look at my account to see notes. Should I remove the yellow tags?
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Rolltide
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Re: Calling Customer Service

Post by Rolltide » 1 week ago

:D
Last edited by Rolltide 1 week ago, edited 3 times in total.
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Rolltide
Posts: 395
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Re: Calling Customer Service

Post by Rolltide » 1 week ago

:D
Last edited by Rolltide 1 week ago, edited 1 time in total.
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Moderator_Danielle
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Re: Calling Customer Service

Post by Moderator_Danielle » 1 week ago

Rolltide wrote:
1 week ago
@Moderator_Danielle Please do not alter or change anything until you speak with me. Because as it stands, I will probably not get a full refund on anything in order to be able to send all 6 items back, as has been arranged. But I was thinking I could email you after it is done to get the rest of the money, but that was what was supposed to happen with these last clearance refunds, but instead I was lied to, deceived, robbed of more money for them, and all of the items were returned to me, even with a replacement item on one, without even contacting me. I'm sorry that I can't make nice, I have never been treated so badly by a company where I have spent so much money in all my life, and now you have become a part of that. PLEASE call me as I have requested 2 days ago so I can be done with this and we can be rid of each other. SINCERELY, Roll Tide Roll!
Rolltide a return approved directly from will be processed properly. I will engage the returns manager and the VP of operations to ensure it. I will do my best to call today I am aware you requested to speak with me 2 days ago. I am sorry that I have not been available to place any calls.I appreciate your patience with me.
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OtherSideOfTheTracks
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 1 week ago

Dear @la and @Dotty ,

This is the thread regarding my returned returns getting returned to me (ha!) and how @Moderator_Danielle has resolved it.

Best of luck to you. Again, you may want to read the first post, scan to the end of the thread when Danielle showed up.
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Vicky
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Re: Calling Customer Service

Post by Vicky » 1 week ago

I had that with a overnight handbag on wheels last year. It arrived with black marker writing in ink on the gold leather. I sent photos. Usps picked it up to return to shoplc. Seems someone at shoplc refused the return and I found the box laying back by my door a few days later. I was livid. I spoke to a shoplc supervisor who just told me they will refund the item. I tried removing the ink. No go. I trashed it.
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OtherSideOfTheTracks
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 5 days ago

Hello @Moderator_Danielle ,

It's been three days since you posted here informing me that my returned returns will be accepted and a full refund will be given (b/c they were purchased during the presentation and one online catalog)...and there's nothing wrong with any of the items (changed mind) - just that they erroneously returned to me. I was also informed that you would send me a return label but I still haven't received the return label. The time it's taking for me to return this to you is getting concerning and I hope won't impede the refund once you have the items back.

I'm under the understanding there will be NO restocking fee as all items were purchased from the presentation and one online as it shows that it is "FPC" - and a moderator stated the FPC stands for Fixed Price Catalog (is this correct)? I also would NO shipping charge on returned items. I should get a FULL refund, yes?

Because this is taken so long, could you validate everything in this post and please tell me that a return label is sent to me at the email address on file. I would really appreciate all the details validated from you again. Thank you.
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OtherSideOfTheTracks
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Re: Calling Customer Service

Post by OtherSideOfTheTracks » 4 days ago

OtherSideOfTheTracks wrote:
5 days ago
Hello @Moderator_Danielle ,

It's been three days since you posted here informing me that my returned returns will be accepted and a full refund will be given (b/c they were purchased during the presentation and one online catalog)...and there's nothing wrong with any of the items (changed mind) - just that they erroneously returned to me. I was also informed that you would send me a return label but I still haven't received the return label. The time it's taking for me to return this to you is getting concerning and I hope won't impede the refund once you have the items back.

I'm under the understanding there will be NO restocking fee as all items were purchased from the presentation and one online as it shows that it is "FPC" - and a moderator stated the FPC stands for Fixed Price Catalog (is this correct)? I also would NO shipping charge on returned items. I should get a FULL refund, yes?

Because this is taken so long, could you validate everything in this post and please tell me that a return label is sent to me at the email address on file. I would really appreciate all the details validated from you again. Thank you.
@Moderator_Danielle , Customer Service,

Here is my post from yesterday. Please take a few minutes to answer all the above and send email me my return label as promised.

It would mean a lot.
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honey
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Re: Calling Customer Service

Post by honey » 4 days ago

Uh OH.... I'll bet Danielle is really wrapped up with
tons of emails AND helping customer service out with
the identical requests like yers OSOTT.
Anyone else have that feeling?
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Gypsy
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Re: Calling Customer Service

Post by Gypsy » 4 days ago

honey wrote:
4 days ago
Uh OH.... I'll bet Danielle is really wrapped up with
tons of emails AND helping customer service out with
the identical requests like yers OSOTT.
Anyone else have that feeling?
Yes
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