REP. Online Chat Forum
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- Posts: 2
- Joined: 3 years ago
REP. Online Chat Forum
Two weeks ago, I was able to go online & chat with a rep. regarding an issue. Now there isn't a link for it. Instead, I have to wait 15 mins. or more on the phone & cross my fingers that I won't get disconnected or call back again. Is there still an online chat link? Thank you! Stajia
- shopLC_alex
- Posts: 344
- Joined: 4 years ago
Re: REP. Online Chat Forum
Good afternoon,
Thank you for reaching out to us. We are aware of this issue and are working diligently to resolve it as quickly as possible. We apologize for the inconvenience, please bear with us in the meantime.
Thank you for reaching out to us. We are aware of this issue and are working diligently to resolve it as quickly as possible. We apologize for the inconvenience, please bear with us in the meantime.
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- Posts: 2
- Joined: 3 years ago
Re: REP. Online Chat Forum
I have been on hold now for 20 mins. plus. There was no option for a call back. What do you suggest? S.
- shopLC_alex
- Posts: 344
- Joined: 4 years ago
Re: REP. Online Chat Forum
We're sorry for the wait, unfortunately we have an extremely high volume of calls at the moment. If you're trying to complete a purchase you may need to use the automated system, however if this another issue you can email me directly at alex.washington@tjc.tv with your information and I'll be happy to help.