Lowest Price Guarantee

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Sea_Hag
Posts: 29
Joined: 11 months ago

Lowest Price Guarantee

Post by Sea_Hag » 2 months ago

I want to know how to get the lowest price guarantee policy? I just bought an item a week ago and it's now on a bigger sale. Your lowest price guarantee says "if a published store price drops, we will pay you the difference." So how do I take advantage of this policy?
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Moderator_Preston
Posts: 606
Joined: 1 year ago

Re: Lowest Price Guarantee

Post by Moderator_Preston » 2 months ago

Sea_Hag wrote:
2 months ago
I want to know how to get the lowest price guarantee policy? I just bought an item a week ago and it's now on a bigger sale. Your lowest price guarantee says "if a published store price drops, we will pay you the difference." So how do I take advantage of this policy?
Good morning,

Thank you so much for your message. In this case, please email me at preston.weaver@shoplc.com with your order information.
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Sea_Hag
Posts: 29
Joined: 11 months ago

Re: Lowest Price Guarantee

Post by Sea_Hag » 2 months ago

Hi, Preston Weaver. When I click on your email address link, nothing happens so I went to my email inbox and composed an inquiry on the lowest price guarantee. I didn't hear from you, so I forwarded everything to the customer service email and someone responded, but they did not address my question. Any updates on this?
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Moderator_Preston
Posts: 606
Joined: 1 year ago

Re: Lowest Price Guarantee

Post by Moderator_Preston » 2 months ago

Sea_Hag wrote:
2 months ago
Hi, Preston Weaver. When I click on your email address link, nothing happens so I went to my email inbox and composed an inquiry on the lowest price guarantee. I didn't hear from you, so I forwarded everything to the customer service email and someone responded, but they did not address my question. Any updates on this?
Good morning,

Thank you so much for your message. The other day, my inbox was completely full, so that may have caused me to not receive your message. In this case, please forward your email to me at preston.weaver@shoplc.com so I can liook into this for you. I hope you are having a beautiful day!
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CJM
Posts: 327
Joined: 10 months ago

Re: Lowest Price Guarantee

Post by CJM » 2 months ago

Sea Hag. I’ve found asking customer service to process price adjustment takes forever or not done at all. Asking one of the moderators is your best bet. They are very efficient! Have a great day!
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