Problem with order and no response to emails

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RS
Posts: 5464
Joined: 4 years ago

Problem with order and no response to emails

Post by RS » 3 years ago

I really didn’t want to post here but I cannot seem to get any assistance through email and calling CS.

Yeah...lots of issues yesterday with the site. However, I was finally able to place an order I had been trying all day to complete.

The issue with it is there was a 35% off code and sure...SLC’s site finally let the order go through, my money taken. But when I received an email confirmation the code wasn’t applied.

Now here’s the thing...I took screenshots of my ordering process and it clearly shows the code was applied.

I also called CS and got nowhere, again!

I also have an issue with an order from last week. For both of these issues I have emailed @Moderator_Preston but have received no reply. THAT is unusual. I always receive exemplary service from Preston.

Are you so overwhelmed SLC that you can’t handle CS at the moment?

SLC was able to process my order (albeit incorrectly) and charge my card.

Assistance would be much appreciated!

Hi everyone🥺🤗
3 x

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shopLC_alex
Posts: 344
Joined: 4 years ago

Re: Problem with order and no response to emails

Post by shopLC_alex » 3 years ago

Good afternoon,

We apologize for the late reply, Preston is very ill at the moment and won't be coming in today. If you could please email me your information at alex.washington@tjc.tv we will do everything that we can to help come to a resolution.
4 x

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RS
Posts: 5464
Joined: 4 years ago

Re: Problem with order and no response to emails

Post by RS » 3 years ago

Oh no! I hope Preston will be okay.

I wish him all the best.

I will resend the emails regarding these issues.

Thanks so much!
3 x

Harlequin
Posts: 1976
Joined: 4 years ago

Re: Problem with order and no response to emails

Post by Harlequin » 3 years ago

Hello RS: Hope you and your hubby, and kids are all well. 😊. 7-5. 4:50 pm cst.
1 x

CJM
Posts: 598
Joined: 4 years ago

Re: Problem with order and no response to emails

Post by CJM » 3 years ago

I’m sorry to hear Preston is ill. I hope he is going to be okay! Prayers for him today!
3 x

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RS
Posts: 5464
Joined: 4 years ago

Re: Problem with order and no response to emails

Post by RS » 3 years ago

Harlequin wrote:
3 years ago
Hello RS: Hope you and your hubby, and kids are all well. 😊. 7-5. 4:50 pm cst.
Thank you, we are doing well. I hope you and yours are too 😊.
2 x

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Moderator_Preston
Posts: 932
Joined: 4 years ago
Answers: 1

Re: Problem with order and no response to emails

Post by Moderator_Preston » 3 years ago

RS wrote:
3 years ago
Oh no! I hope Preston will be okay.

I wish him all the best.

I will resend the emails regarding these issues.

Thanks so much!
CJM wrote:
3 years ago
I’m sorry to hear Preston is ill. I hope he is going to be okay! Prayers for him today!
Thank you both so much!
3 x

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Margui
Posts: 1284
Joined: 4 years ago

Re: Problem with order and no response to emails

Post by Margui » 3 years ago

I’m glad you have recover, Preston.
3 x

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Moderator_Preston
Posts: 932
Joined: 4 years ago
Answers: 1

Re: Problem with order and no response to emails

Post by Moderator_Preston » 3 years ago

Margui wrote:
3 years ago
I’m glad you have recover, Preston.
Thank you so much!
3 x

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