I really didn’t want to post here but I cannot seem to get any assistance through email and calling CS.
Yeah...lots of issues yesterday with the site. However, I was finally able to place an order I had been trying all day to complete.
The issue with it is there was a 35% off code and sure...SLC’s site finally let the order go through, my money taken. But when I received an email confirmation the code wasn’t applied.
Now here’s the thing...I took screenshots of my ordering process and it clearly shows the code was applied.
I also called CS and got nowhere, again!
I also have an issue with an order from last week. For both of these issues I have emailed @Moderator_Preston but have received no reply. THAT is unusual. I always receive exemplary service from Preston.
Are you so overwhelmed SLC that you can’t handle CS at the moment?
SLC was able to process my order (albeit incorrectly) and charge my card.
Assistance would be much appreciated!
Hi everyone
Problem with order and no response to emails
- shopLC_alex
- Posts: 344
- Joined: 4 years ago
Re: Problem with order and no response to emails
Good afternoon,
We apologize for the late reply, Preston is very ill at the moment and won't be coming in today. If you could please email me your information at alex.washington@tjc.tv we will do everything that we can to help come to a resolution.
We apologize for the late reply, Preston is very ill at the moment and won't be coming in today. If you could please email me your information at alex.washington@tjc.tv we will do everything that we can to help come to a resolution.
- RS
- Posts: 5464
- Joined: 4 years ago
Re: Problem with order and no response to emails
Oh no! I hope Preston will be okay.
I wish him all the best.
I will resend the emails regarding these issues.
Thanks so much!
I wish him all the best.
I will resend the emails regarding these issues.
Thanks so much!
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- Posts: 1976
- Joined: 4 years ago
Re: Problem with order and no response to emails
Hello RS: Hope you and your hubby, and kids are all well. . 7-5. 4:50 pm cst.
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- Posts: 598
- Joined: 4 years ago
Re: Problem with order and no response to emails
I’m sorry to hear Preston is ill. I hope he is going to be okay! Prayers for him today!
- RS
- Posts: 5464
- Joined: 4 years ago
Re: Problem with order and no response to emails
Thank you, we are doing well. I hope you and yours are too .
- Moderator_Preston
- Posts: 932
- Joined: 4 years ago
Re: Problem with order and no response to emails
Thank you both so much!
- Margui
- Posts: 1284
- Joined: 4 years ago
- Moderator_Preston
- Posts: 932
- Joined: 4 years ago